# Portuguese Speaking Customer Service Agent - Work In Sofia - Paid Relocation

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-04-05

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** Portuguese

## Description

Patrique Mercier Recruitment FR is pleased to offer a great opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role includes a paid relocation package, making it an ideal choice for individuals seeking to develop their career in customer service while experiencing a new culture and environment.

  

### Responsibilities

-   Provide excellent customer service to Portuguese-speaking clients via phone, email, and chat.
-   Assist customers with questions related to products, orders, returns, and general support.
-   Resolve customer issues efficiently and professionally, ensuring high satisfaction.
-   Maintain accurate and detailed records of customer interactions within the CRM system.
-   Collaborate with internal teams to improve service quality and customer experience.
-   Participate in ongoing training to enhance product knowledge and customer service skills.

## Requirements

-   Fluency in Portuguese and English, both spoken and written.
-   Experience in customer service roles, ideally in a relevant industry.
-   Strong communication and interpersonal skills.
-   Excellent problem-solving abilities with a customer-focused mindset.
-   Proficiency in customer service software and Microsoft Office tools.
-   Detail-oriented with strong organizational skills.
-   Willingness to relocate to Sofia, with relocation expenses covered.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   1500 euro singing bonus
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/E998594253/apply)

---
Powered by [Workable](https://www.workable.com)