# Spanish Speaking Tier 1 Support Agent -Remote in Greece

> Patrique Mercier Recruitment By Nellie · Spain (Remote) · Full-time · Posted 2025-07-30

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Spanish

## Description

Patrique Mercier Recruitment FR is thrilled to seek a Spanish Speaking Tier 1 Support Agent to join our dynamic team. This position is perfect for individuals who excel in customer service and are eager to assist our Spanish-speaking clients. As a Tier 1 Support Agent, you will provide the first line of support, addressing inquiries and resolving issues efficiently.

  

### Responsibilities

-   Handle incoming customer inquiries from Spanish-speaking clients via phone, email, and chat with professionalism and care.
-   Troubleshoot basic technical problems and offer effective solutions or escalate as necessary.
-   Deliver accurate information about our products, services, and policies in a friendly manner.
-   Log all customer interactions and resolutions in the support management system promptly.
-   Assist customers in understanding product features and share tips to enrich their overall experience.
-   Collaborate with team members to continuously enhance service delivery and client satisfaction.
-   Stay updated on company offerings, industry developments, and service updates to provide informed support.

## Requirements

-   Fluency in Spanish and English, with excellent communication skills both verbally and in writing.
-   Experience in customer service or similar support roles is advantageous.
-   Strong analytical and problem-solving competencies with a customer-centric approach.
-   Ability to thrive in a high-energy, fast-paced environment.
-   Familiarity with customer support software and CRM systems is an asset.
-   Exceptional attention to detail and the ability to handle multiple tasks concurrently.
-   A positive attitude and a strong desire to assist customers.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/F1537D171C/apply)

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