# Danish and English Customer Service Agent for Digital Platform

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria · Full-time · Posted 2025-11-12

**Salary:** EUR 23,000–26,000

**Workplace:** on_site

**Department:** Danish

## Description

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Danish and English Customer Service Agent for a Digital Platform. This role is perfect for individuals who are enthusiastic about technology and customer service, ready to assist Danish-speaking clients while also communicating effectively in English.

  

### Responsibilities

-   Provide exceptional customer support to Danish-speaking users via phone, email, and chat.
-   Assist customers with inquiries related to the digital platform, including troubleshooting and account management.
-   Resolve customer complaints and issues efficiently, striving for high levels of customer satisfaction.
-   Stay informed about the platform's features and updates to provide accurate and helpful information.
-   Document customer interactions accurately in the CRM system for future reference.
-   Collaborate with internal teams to address escalated issues and enhance overall user experience.
-   Participate in training and development programs to enhance both product knowledge and customer service skills.

## Requirements

-   Fluency in Danish and English, both written and spoken.
-   Experience in customer service is preferred, particularly within digital platforms or technology.
-   Strong communication and interpersonal skills, with a focus on delivering an excellent customer experience.
-   Proficient in problem-solving and effectively handling customer inquiries.
-   Experience with customer service software and general tech proficiency.
-   Detail-oriented and well-organized, with the ability to manage multiple tasks.
-   A genuine interest in technology and a commitment to helping customers navigate the digital landscape.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   Bonuses for referring new employees
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/FEEFCDBB1B/apply)

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