# Receivables Support Representative > Pavago · Mexico (Remote) · — · Posted 2026-05-17 **Workplace:** remote **Department:** Candidate Sourcing ## Description ### **Receivables Support Representative** **Position Type:** Full-Time, Remote **Location:** Remote **Working Hours:** U.S. Business Hours ### **About the Role** We’re hiring a highly detail-oriented and execution-driven Receivables Support Representative to help protect revenue, accelerate cash flow, and resolve customer billing issues quickly and professionally. This role is focused on collections follow-up, billing investigations, customer communication, and Salesforce case management. You will work directly with customers to resolve past-due balances, investigate invoicing discrepancies, and maintain accurate documentation across all receivables-related activity. This is not a passive collections role. We’re looking for someone who is persistent, proactive, organized, and comfortable handling high-volume phone and email communication while maintaining a strong customer experience. You will play a key role in reducing aging balances, improving billing accuracy, and helping maintain healthy customer relationships through clear communication and consistent follow-through. ### **What You’ll Own** ### **Collections & Payment Follow-Up** • Execute outbound collections calls and email follow-ups for past-due accounts • Secure payments, payment commitments, and account resolutions • Maintain a disciplined follow-up cadence until issues are fully resolved • Track customer commitments, behaviors, and payment activity in Salesforce • Identify opportunities to enroll customers into auto-pay programs • Help reduce delinquency and aging balances through proactive communication ### **Billing Investigation & Case Management** • Investigate billing disputes, invoice discrepancies, and account setup issues • Identify root causes behind invoicing problems and coordinate corrections • Open, manage, and close Salesforce cases with detailed documentation • Ensure all customer interactions, resolutions, and follow-ups are accurately recorded • Confirm customer understanding and satisfaction before closing billing cases • Escalate complex issues when necessary while maintaining ownership of follow-through ### **Customer Communication & Coordination** • Communicate professionally and confidently through phone and email interactions • Provide proactive updates regarding investigations, payments, and account status • Work cross-functionally with operations, installation, service, and billing teams to resolve issues • Reduce internal escalations by proactively resolving billing and receivables concerns • Maintain a customer-first approach while protecting company revenue ### **Documentation & Process Improvement** • Maintain accurate and audit-ready Salesforce records • Track recurring billing or collections issues and identify operational trends • Assist with SOP creation and process improvement initiatives • Present recurring issue patterns and recommendations during team reviews • Support continuous improvement efforts to improve collections efficiency and billing accuracy ### **What Makes You a Great Fit** • You are persistent and comfortable following up until resolution is achieved • You balance urgency with professionalism and empathy • You are highly organized and disciplined with documentation • You proactively solve problems instead of waiting for direction • You communicate clearly and confidently with customers and internal teams • You thrive in structured, fast-paced operational environments ### **Required Experience & Skills** • Experience in collections, receivables, billing support, or customer account management • Proven ability to manage high-volume customer communication by phone and email • Experience using Salesforce or similar CRM systems for case management • Strong attention to detail and organizational skills • Strong written and verbal English communication skills • Ability to investigate and resolve billing or payment issues independently • Comfortable managing multiple priorities and follow-up workflows simultaneously ### **Preferred Experience** • Experience working in accounts receivable or structured collections environments • Background supporting service, operations, or installation-based businesses • Experience improving auto-pay adoption or reducing delinquency risk • Familiarity with root-cause analysis and operational process improvement • Experience documenting SOPs or recurring issue workflows ### **What a Typical Day Looks Like** A Receivables Support Representative’s day revolves around collections execution, billing investigation, and customer follow-through. You will: • Conduct outbound collections calls and payment follow-ups • Investigate billing discrepancies and account setup issues • Open, manage, and update Salesforce cases • Coordinate internally to resolve invoicing obstacles • Track payment commitments and customer responses • Convert eligible customers to auto-pay • Document all interactions accurately and completely • Identify trends and contribute ideas for operational improvement In short: you help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed and supported throughout the process. ### **Key Metrics for Success (KPIs)** ### **Receivables & Collections Performance** • Completion of daily collections activity targets • Total collections secured (volume and dollar value) • Reduction in aging balances and delinquency rates • Auto-pay conversion rates ### **Billing Investigation & Documentation** • Billing cases resolved accurately and efficiently • Salesforce documentation accuracy and completeness • Reduction in long-open receivables cases • Timeliness of case resolution and follow-up ### **Communication & Operational Efficiency** • Timely customer and internal communication • Reduction in escalations caused by documentation or follow-up gaps • Positive collaboration feedback from internal teams ### **Interview Process** • Initial Screening Call • Video Interview with Pavago Recruiter • Client Interview • Offer & Onboarding #Collections #AccountsReceivable #Receivables #BillingSupport #Salesforce #CustomerSupport #RemoteJobs #CollectionsSpecialist #AccountsReceivableSpecialist #FinanceOperations ## Apply [Apply at Pavago](https://apply.workable.com/pavago/j/02AE6165E8/apply) --- Powered by [Workable](https://www.workable.com)