# Receivables Support Representative > Pavago · Mexico (Remote) · — · Posted 2026-09-03 **Workplace:** remote **Department:** Candidate Sourcing ## Description ### **Receivables Support Representative – Collections & Billing | Remote** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At **Pavago**, one of our clients is hiring a **Receivables Support Representative** to support **accounts receivable, collections, billing investigations, and customer account resolution**. This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups. You’ll work directly with customers to resolve **past-due balances, invoice discrepancies, payment issues, and account setup concerns**, while maintaining accurate records in **Salesforce** and coordinating with internal teams to reach resolution. This is not a passive collections role. You’ll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience. ### **What You’ll Own** ### **Accounts Receivable & Collections** - Conduct outbound collections calls and email follow-ups on past-due accounts - Secure payments, payment commitments, and account resolutions - Maintain consistent follow-up until outstanding issues are resolved - Track payment commitments, customer responses, and account activity - Identify opportunities to enroll eligible customers in auto-pay - Help reduce delinquency and aging accounts through proactive outreach ### **Billing Investigation & Salesforce Case Management** - Investigate billing disputes, invoice discrepancies, and account setup issues - Identify root causes of invoicing problems and coordinate necessary corrections - Open, manage, update, and close cases in Salesforce - Maintain detailed records of customer interactions, resolutions, and next steps - Confirm customer understanding and satisfaction before closing cases - Escalate complex issues when needed while maintaining ownership of follow-through ### **Customer Communication & Coordination** - Communicate confidently and professionally with customers by phone and email - Provide proactive updates on billing investigations, payments, and account status - Coordinate with billing, operations, installation, and service teams to resolve issues - Help prevent unnecessary escalations through timely communication and follow-up - Maintain a customer-first approach while protecting company revenue ### **Documentation & Process Improvement** - Maintain accurate, complete, and audit-ready Salesforce records - Identify recurring billing and collections issues - Support SOP creation and workflow documentation - Surface recurring trends and potential solutions during team reviews - Contribute to improvements in collections efficiency and billing accuracy ### **What Makes You a Great Fit** - You are persistent and comfortable following up until an issue is resolved - You balance urgency with professionalism and empathy - You are highly organized and disciplined with documentation - You proactively investigate problems rather than waiting for direction - You communicate clearly with customers and cross-functional teams - You thrive in structured, fast-paced, and execution-focused environments ### **Required Experience & Skills** - Experience in **accounts receivable, collections, billing support, or customer account management** - Experience handling high-volume customer communication by phone and email - Experience with **Salesforce or a similar CRM/case management system** - Strong attention to detail and organizational skills - Strong written and verbal English communication skills - Ability to independently investigate billing and payment issues - Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously ### **Preferred Experience** - Experience in a structured **accounts receivable or collections environment** - Background supporting service, operations, or installation-based businesses - Experience improving auto-pay adoption or reducing delinquency - Familiarity with root-cause analysis and operational process improvement - Experience creating SOPs or documenting recurring workflows ### **What a Typical Day Looks Like** Your day will center around collections execution, billing investigations, and customer follow-through. You may: - Make outbound collections calls and send payment follow-ups - Investigate invoice discrepancies and account setup issues - Open, manage, and update Salesforce cases - Coordinate internally to remove billing obstacles - Track payment commitments and customer responses - Help eligible customers enroll in auto-pay - Document customer interactions and resolutions - Identify recurring issues and recommend process improvements **In short:** you’ll help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed throughout the process. ### **Key Metrics for Success** Success in this role will be measured through: - Daily collections activity and follow-up completion - Collections secured and payment commitments obtained - Reduction in aging balances and delinquency - Auto-pay conversion - Billing case resolution accuracy and speed - Salesforce documentation accuracy and completeness - Reduction in long-open receivables cases - Timeliness of customer and internal communication - Reduction in avoidable escalations ### **Interview Process** - Initial Screening Call - **One-Way Video Interview via Spark Hire** - Video Interview with Pavago Recruiter - Client Interview - Offer & Onboarding ## Apply [Apply at Pavago](https://apply.workable.com/pavago/j/0939ACA12C/apply) --- Powered by [Workable](https://www.workable.com)