# Receivables Support Representative

> Pavago · Mexico (Remote) · — · Posted 2026-05-15

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Receivables Support Representative (Collections & Billing Resolution) – Remote | U.S. Hours**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Business Hours

### **About the Role**

We’re hiring a highly execution-focused **Receivables Support Representative** to manage collections, resolve billing issues, and help protect company revenue.

This is not a passive support role.

You will:

-   Drive collections on past-due accounts
-   Investigate and resolve billing discrepancies
-   Maintain accurate CRM records
-   Help ensure cash flow remains consistent and organized

If you’re someone who follows up until issues are fully resolved and thrives in structured, high-output environments, this role is a strong fit.

### **What You’ll Own**

### **Collections & Payment Execution (Primary Focus)**

-   Execute daily outbound collections through:

-   Calls
-   Emails

-   Secure:

-   Payments
-   Payment commitments

-   Maintain consistent follow-up cadence until full resolution
-   Reduce:

-   Aging balances
-   Delinquency risk

-   Identify and encourage auto-pay enrollment opportunities

### **Receivables Case Management**

-   Investigate billing issues raised through:

-   Collections efforts
-   Customer inquiries
-   Internal teams

-   Identify root causes — not just surface-level issues
-   Open, manage, and resolve cases in Salesforce
-   Ensure every case includes:

-   Clear issue summary
-   Investigation details
-   Final resolution

-   Confirm customer understanding before closing cases

### **Billing Issue Resolution**

-   Resolve:

-   Invoice discrepancies
-   Account setup issues
-   System-related billing errors

-   Coordinate with internal teams to resolve issues quickly and accurately
-   Help prevent recurring billing problems through root-cause resolution

### **Customer Communication**

-   Communicate with professionalism, clarity, and confidence
-   Balance:

-   Urgency (collections)
-   Empathy (customer experience)

-   Provide proactive updates regarding:

-   Payment status
-   Billing investigations

-   Handle objections and move conversations toward resolution

### **Documentation & CRM Accuracy**

-   Maintain clean, structured records in Salesforce
-   Log:

-   Calls
-   Emails
-   Payment commitments
-   Outcomes

-   Ensure all documentation remains accurate and audit-ready

### **Process Improvement**

-   Identify recurring collections or billing issues
-   Recommend improvements to:

-   Workflows
-   Systems
-   Follow-up processes

-   Share operational insights during team reviews
-   Help reduce:

-   Escalations
-   Repeat issues

### **What Makes You a Strong Fit**

-   You don’t drop follow-ups — you close loops
-   You are:

-   Persistent
-   Detail-oriented
-   Execution-focused

-   You take ownership and solve problems end-to-end
-   You stay organized in high-volume environments
-   You can handle collections professionally without damaging customer relationships

### **Required Experience & Skills**

-   Experience in:

-   Accounts receivable
-   Collections
-   Billing support
-   Customer account management

-   Proven ability to manage high-volume communication
-   Experience with CRM systems (Salesforce preferred)
-   Strong analytical and problem-solving skills
-   Excellent written and verbal English communication
-   High attention to detail and organization

### **Nice-to-Have Experience**

-   Experience in structured AR or collections environments
-   Experience reducing delinquency or improving cash flow
-   Experience driving auto-pay adoption
-   Background working with operations or service teams
-   Familiarity with:

-   Root-cause analysis
-   Process improvement workflows

### **What a Typical Day Looks Like**

-   Execute outbound collections and payment follow-ups
-   Investigate billing discrepancies and customer concerns
-   Open and update CRM cases in Salesforce
-   Coordinate with internal teams to resolve account issues
-   Convert eligible customers to auto-pay
-   Track performance metrics and identify operational improvements

**In short:**  
You ensure payments are collected, billing issues are resolved at the root, and no customer account falls through the cracks.

### **Key Metrics for Success (KPIs)**

### **Collections Performance**

-   100% completion of daily collections tasks
-   Total collections secured ($)
-   Reduction in aging balances
-   Auto-pay conversion rate

### **Case Management**

-   Billing cases opened vs. closed
-   Case resolution time
-   Documentation accuracy
-   Minimal cases open longer than 2 weeks

### **Execution Quality**

-   Timeliness of follow-ups
-   Reduction in escalations
-   CRM data accuracy and completeness

### **Why This Role Stands Out**

-   Direct impact on company cash flow and revenue protection
-   High ownership and accountability
-   Clear performance metrics and measurable outcomes
-   Opportunity to improve systems and operational workflows
-   Fast-paced, execution-driven environment with growth potential

### **Interview Process**

-   Initial Screening Call
-   Recruiter Interview
-   Client Interview
-   Offer & Onboarding

### **Apply Now**

If you:

-   Follow through until full resolution
-   Are comfortable with collections and billing problem-solving
-   Thrive in structured, high-output environments

This role is a strong fit for professionals who enjoy operational ownership, collections execution, and maintaining accurate, organized receivables processes.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/09C94B06AC/apply)

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