# Collections Specialist

> Pavago · Mexico (Remote) · — · Posted 2026-05-04

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

**Job Title: Collections Specialist**

**Position Type:** Full-Time, Remote

**Working Hours:** U.S. Business Hours  

### **About the Role**

We are hiring a results-driven **Collections Specialist** to take ownership of past-due accounts and drive consistent payment recovery.

This is a **high-intensity, outbound calling role** where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.

This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making **100+ outbound calls daily**.

### **What You’ll Be Responsible For**

### **Collections & Payment Recovery**

-   Make **100+ outbound calls daily** to customers with overdue invoices
-   Follow up consistently via calls and emails until payment resolution
-   Navigate gatekeepers and reach decision-makers responsible for payments
-   Handle objections and drive conversations toward payment commitments

### **Billing Issues & Case Resolution**

-   Investigate billing discrepancies and customer concerns
-   Identify root causes of delays and work toward resolution
-   Coordinate internally to resolve issues impacting payments

### **CRM Management & Documentation**

-   Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
-   Track customer interactions, payment commitments, and next steps
-   Ensure no account is left unattended or without follow-up

### **Customer Communication**

-   Communicate clearly and professionally with customers
-   Provide updates on payment status and issue resolution
-   Maintain a balance between firmness and professionalism in collections conversations

### **Process Improvement & Reporting**

-   Identify recurring issues impacting collections
-   Share insights to improve processes and recovery rates
-   Maintain consistency in daily activity and reporting

### **Must-Have Experience & Skills (Non-Negotiables)**

-   Proven experience in **collections, accounts receivable, or high-volume outbound calling roles**
-   Comfortable making **100+ outbound calls per day** consistently
-   Strong objection-handling and negotiation skills
-   Experience using **CRM tools (Salesforce or similar)**
-   Excellent verbal and written English communication skills
-   High attention to detail and accuracy in documentation
-   Ability to manage multiple accounts and follow-ups simultaneously

### **What Makes You a Strong Fit**

-   You are persistent and follow up until resolution
-   You are confident handling difficult conversations
-   You thrive in a target-driven, high-activity environment
-   You take ownership of your performance and results

### **Key Performance Indicators (KPIs)**

-   Daily call volume (**100+ calls/day**)
-   Number of payments collected / accounts resolved
-   Follow-up consistency and response time
-   Accuracy of CRM updates and documentation
-   Reduction in outstanding receivables

### **Interview Process**

1.  Initial Screening Call
2.  Recruiter Interview
3.  Final Interview
4.  Offer & Onboarding

#LI-AG1

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/173741AB7D/apply)

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