# Operations Specialist

> Pavago · Philippines (Remote) · — · Posted 2026-05-06

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **🚀 Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination)**

**Full-Time Remote | U.S. Hours**

### **💼 About the Role**

We’re hiring a highly organized and execution-focused **Operations Specialist** to manage live workforce operations inside a fast-moving scheduling and staffing environment.

This is not a traditional admin or support role.

This position sits at the center of daily operations and is responsible for:

-   filling shifts,
-   coordinating workers,
-   resolving real-time operational issues,
-   and ensuring clients receive seamless service execution.

You’ll manage the full shift lifecycle:  
from onboarding professionals → scheduling coverage → monitoring attendance → resolving emergencies and last-minute changes.

If you thrive in:

-   fast-paced environments,
-   live operational coordination,
-   staffing logistics,
-   and high-ownership roles,

this opportunity is a strong fit.

### **🔥 What You’ll Own**

### **Shift Fulfillment & Workforce Coordination**

-   Own the end-to-end shift fulfillment process
-   Respond quickly to incoming client staffing requests
-   Assign professionals to shifts and confirm attendance
-   Ensure shifts are filled accurately and on time
-   Coordinate coverage for urgent or last-minute staffing needs

### **Live Operations & Real-Time Issue Resolution**

-   Monitor live attendance and track clock-ins
-   Follow up on:

-   late arrivals
-   no-shows
-   cancellations
-   emergencies

-   Quickly secure replacement workers when needed
-   Coordinate directly with:

-   clients
-   workforce professionals
-   on-site managers

-   Resolve operational issues in real time while maintaining service quality

### **Workforce Onboarding & Engagement**

-   Onboard and activate workers on the platform
-   Maintain ongoing communication with professionals
-   Build long-term workforce reliability and engagement
-   Ensure workers understand schedules, expectations, and workflows

### **Systems, Tracking & Documentation**

-   Keep operational systems, trackers, and notes fully updated
-   Maintain accurate scheduling and attendance records
-   Document issues, resolutions, and operational updates clearly
-   Ensure workflows remain organized and scalable

### **Process Improvement & Operational Efficiency**

-   Identify recurring operational bottlenecks
-   Recommend workflow improvements to increase efficiency
-   Improve:

-   response times
-   attendance reliability
-   shift fill rates
-   operational consistency

### **✅ Required Experience & Skills**

-   2+ years experience in:

-   operations
-   staffing
-   workforce coordination
-   scheduling
-   marketplace operations

-   Strong written and spoken English communication skills
-   Ability to multitask and manage live priorities under pressure
-   Strong stakeholder coordination and communication abilities
-   Experience using:

-   operational systems
-   scheduling platforms
-   CRMs
-   digital communication tools

-   Strong organizational and time-management skills
-   Reliable internet and professional remote work setup

### **⭐ Nice-to-Have Experience**

-   Experience in:

-   staffing agencies
-   workforce marketplaces
-   shift-based businesses
-   on-demand service environments

-   Experience handling:

-   attendance tracking
-   clock-ins
-   no-show management
-   workforce KPIs

-   Startup or high-growth operational experience
-   Process improvement and workflow optimization exposure

### **🧠 What Makes You a Strong Fit**

-   You stay calm in fast-moving operational environments
-   You proactively solve problems before they escalate
-   You take ownership instead of waiting for direction
-   You communicate confidently with both clients and workers
-   You are highly organized and detail-oriented
-   You thrive balancing multiple live priorities simultaneously

### **📅 What a Typical Day Looks Like**

-   Review incoming shift requests and staffing needs
-   Coordinate with professionals to confirm attendance
-   Monitor active shifts and resolve live operational issues
-   Handle last-minute cancellations and replacement staffing
-   Communicate with clients and on-site managers
-   Update trackers, systems, and operational notes
-   Identify inefficiencies and improve workflows

**In short:**  
You ensure every shift is covered, every issue is resolved quickly, and daily operations run smoothly from start to finish.

### **📊 Key Metrics for Success (KPIs)**

-   Shift fill rate
-   Time-to-fill open shifts
-   Reduction in no-shows and attendance issues
-   Client response and resolution time
-   Workforce reliability and engagement
-   Operational accuracy and documentation quality
-   Client satisfaction scores

### **🌟 Why This Role Stands Out**

-   High-impact operational ownership role
-   Fast-paced environment with real-time decision-making
-   Strong growth exposure inside a scaling business
-   Opportunity to directly influence operational success and service quality
-   Work closely with clients, workforce teams, and leadership

### **🧪 Interview Process**

-   Initial Phone Screen
-   Video Interview with Pavago Recruiter
-   Scenario-Based Operations Interview
-   Client Interview
-   Offer & Background Verification

### **👉 Apply Now**

If you:

-   thrive in fast-paced operations,
-   enjoy coordinating people and solving problems in real time,
-   can manage live scheduling and workforce logistics,
-   and take ownership of outcomes,

this role is a strong fit for you.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/1FFB76AB37/apply)

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