# ITAD Administrative Operations Manager > Pavago · Kenya (Remote) · — · Posted 2026-05-15 **Workplace:** remote **Department:** Candidate Sourcing ## Description **Job Title:** ITAD Administrative Operations Manager **Position Type:** Full-Time, Remote **Working Hours:** U.S. business hours ### About the Role We are looking for a highly organized and systems-driven Administrative Operations Manager to own and improve the administrative infrastructure of a growing IT Asset Disposition (ITAD) organization. This is a **manager-level role** focused on building and maintaining the systems that keep operations running smoothly. These systems include **client onboarding documentation, compliance tracking, invoicing workflows, freight documentation, vendor records, and HR administration**. Rather than simply completing administrative tasks, this role is responsible for **creating structure, improving processes, and ensuring documentation remains accurate and organized as the company grows**. The ideal candidate is highly detail-oriented, proactive, and comfortable taking ownership of administrative systems in a remote environment. ### Responsibilities ### Administrative Systems & Process Ownership - Own and manage the company’s administrative systems across multiple operational areas. - Build and improve workflows that keep administrative processes organized and scalable. - Identify gaps or inefficiencies in existing systems and implement better solutions. - Maintain clear documentation standards across all administrative functions. ### Client Administration & CRM Management - Manage client onboarding documentation and ensure accurate handoff from sales to operations. - Maintain organized client records and communication history within the CRM. - Ensure all client documentation is complete, accurate, and properly stored. - Improve processes related to client documentation and record keeping. ### Compliance & Regulatory Documentation - Maintain compliance documentation and track regulatory requirements. - Monitor renewal timelines and ensure documentation stays current. - Ensure records remain organized and audit-ready. - Maintain structured documentation systems for regulatory accountability. ### Accounting & Invoicing Administration - Manage the administrative flow of invoices and billing documentation. - Maintain records for invoices, purchase orders, and payment tracking. - Ensure financial documentation is organized and accurate. - Support accounting workflows through clear administrative processes. ### Shipping & Freight Documentation - Maintain documentation related to shipments and freight logistics. - Track documents such as bills of lading, shipment logs, and carrier records. - Ensure logistics documentation remains accurate and accessible. - Maintain organized freight and shipping records. ### Vendor Documentation & Records - Maintain documentation for downstream vendors and service partners. - Track vendor contracts, compliance documents, and insurance records. - Ensure vendor files remain organized and audit-ready. ### HR Administrative Support - Maintain employee records and HR documentation. - Support onboarding and offboarding administrative processes. - Track employee documentation including PTO and benefits records. - Maintain structured HR administrative systems. ### What Makes You a Perfect Fit - Strong systems thinker who enjoys building organized processes. - Manager-level professional comfortable owning operational functions. - Extremely detail-oriented with high documentation accuracy. - Proactive problem solver who improves systems and workflows. - Comfortable working independently in a remote environment. ### Required Experience & Skills (Minimum) - Experience in **administrative operations management, operations coordination, or administrative leadership roles**. - Strong experience organizing and managing operational processes or systems. - Excellent attention to detail and documentation accuracy. - Strong written English communication skills. - High level of digital organization and document management. - Ability to manage multiple administrative workflows simultaneously. - Reliable high-speed internet and professional remote work setup. ### Ideal Experience & Skills - Experience in **operations-heavy or compliance-focused industries**. - Experience managing **documentation systems across multiple departments**. - Familiarity with **CRM systems and structured documentation environments**. - Experience supporting **finance, logistics, compliance, or HR operations**. ### What Does a Typical Day Look Like? An Administrative Operations Manager focuses on maintaining accurate administrative systems and supporting operational workflows. You will: - Manage client onboarding documentation and CRM records. - Track compliance and regulatory documentation. - Maintain invoicing and financial documentation workflows. - Organize freight and vendor documentation. - Identify inefficiencies and improve administrative systems. - Ensure all documentation remains accurate, organized, and scalable. In essence: you ensure the company’s **administrative backbone stays organized, accurate, and scalable as the business grows.** ### Key Metrics for Success (KPIs) - Accuracy and completeness of administrative documentation. - Zero compliance or documentation errors. - Timely processing of invoices, communication, and documentation updates. - Well-organized vendor, freight, and regulatory records. - Overall health and efficiency of administrative systems. ### Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment (Administrative Systems Scenario) - Client Interview - Offer & Onboarding #LI-AG1 ## Apply [Apply at Pavago](https://apply.workable.com/pavago/j/20FD06F0FB/apply) --- Powered by [Workable](https://www.workable.com)