# Collections Specialist > Pavago · Mexico (Remote) · — · Posted 2026-08-09 **Workplace:** remote **Department:** Candidate Sourcing ## Description ### **Collections Specialist – Accounts Receivable, Outbound Calling & Payment Recovery** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is hiring a **Collections Specialist** to manage past-due accounts, recover outstanding payments, and help protect company cash flow through consistent, high-volume collections activity. This is a **performance-driven outbound role**. You’ll be expected to make **100+ outbound calls per day**, follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records. If you’re confident on the phone, persistent with follow-ups, and comfortable working toward measurable collections targets, this role is a strong fit. ### **What You’ll Own** **Collections & Payment Recovery** - Make **100+ outbound collections calls daily** to customers with past-due balances. - Follow up consistently through phone and email. - Secure: - Payments - Payment commitments - Clear resolution timelines - Navigate gatekeepers and connect with appropriate decision-makers. - Handle payment objections professionally and confidently. - Maintain consistent follow-up until accounts are resolved. - Prioritize accounts based on aging, balance, and collection status. **Billing Issues & Dispute Resolution** - Investigate issues preventing payment, including: - Billing discrepancies - Invoice disputes - Missing information - Payment delays - Identify the root cause of outstanding balances. - Coordinate with internal teams to resolve billing issues quickly. - Keep customers informed throughout the resolution process. - Ensure disputed accounts remain actively managed rather than falling through the cracks. **CRM & Account Management** - Maintain accurate account records in **Salesforce or similar CRM systems**. - Document: - Outbound calls - Emails - Customer responses - Payment commitments - Case updates - Follow-up dates - Maintain clear visibility into every active collections account. - Ensure documentation is accurate, complete, and current. **Customer Communication** - Communicate firmly but professionally with customers regarding outstanding balances. - Handle difficult conversations without damaging the customer relationship. - Clearly communicate payment expectations and next steps. - Provide timely updates regarding billing disputes and account resolutions. - Maintain professionalism across every customer interaction. **Reporting & Process Improvement** - Track collections activity and account progress. - Identify recurring issues contributing to delayed payments. - Share insights that can improve: - Recovery rates - Billing accuracy - Collections workflows - Payment tracking - Maintain strong activity and follow-up discipline. ### **Required Experience & Skills** - Previous experience in **collections, accounts receivable, or high-volume outbound calling**. - Comfortable making **100+ outbound calls per day**. - Strong collections, negotiation, and objection-handling skills. - Experience following up on overdue balances and payment commitments. - Experience using **Salesforce or similar CRM systems**. - Strong written and verbal English communication. - High attention to detail and documentation accuracy. - Ability to manage a large number of accounts and follow-ups simultaneously. - Comfortable working during U.S. business hours. ### **Nice to Have** - Experience in structured or KPI-driven collections environments. - Accounts Receivable (AR) operations experience. - Billing support or dispute-resolution experience. - Customer account management experience. - Experience working with aging reports and overdue account portfolios. - Experience improving collections or payment recovery workflows. ### **What Makes You a Strong Fit** You’ll likely succeed in this role if you: - Are comfortable spending a significant portion of your day making outbound calls. - Stay persistent when customers don’t respond immediately. - Can discuss overdue payments confidently without becoming confrontational. - Know how to handle objections and move conversations toward resolution. - Follow up consistently on payment promises. - Stay organized while managing many accounts at once. - Take ownership of outcomes rather than simply completing activities. - Perform well in target-driven environments. ### **What a Typical Day Looks Like** Your day may include: - Reviewing overdue accounts and prioritizing follow-ups. - Making 100+ outbound collections calls. - Sending payment reminders and follow-up emails. - Securing payments and payment commitments. - Investigating invoice disputes or billing discrepancies. - Coordinating internally to resolve customer issues. - Following up on previously promised payments. - Updating Salesforce or CRM records after every interaction. - Reviewing aging accounts and collection performance. **In short:** you actively manage overdue accounts from initial outreach through payment or resolution, helping protect company revenue and cash flow. ### **Key Metrics for Success** - **100+ outbound calls completed daily.** - Total payments recovered. - Percentage of overdue accounts resolved. - Reduction in aging receivables. - Payment commitment conversion and follow-through. - Follow-up consistency. - CRM documentation accuracy. - Speed of billing dispute resolution. ### **Why This Role Stands Out** - Direct impact on company cash flow and revenue recovery. - Clear, measurable performance expectations. - High ownership over assigned accounts. - Structured, execution-focused environment. - Opportunity to strengthen collections, negotiation, and AR expertise. - Career growth opportunities into: - Senior Collections Specialist - Accounts Receivable Operations - Billing Operations - Revenue Operations ### **Interview Process** 1. Initial Screening Call 2. Recruiter Interview 3. Final Interview 4. Offer & Onboarding ### **Apply Now** If you have experience in **collections or accounts receivable**, are confident making **100+ outbound calls per day**, and know how to persist professionally until payment issues are resolved, we’d love to hear from you. This is a strong opportunity for a results-driven collections professional who wants direct ownership over **payment recovery, aging receivables, and cash-flow performance**. **#CollectionsSpecialist #Collections #AccountsReceivable #AR #PaymentRecovery #OutboundCalling #Salesforce #Billing #RemoteJobs #FinanceJobs #RevenueOperations #RemoteWork** ## Apply [Apply at Pavago](https://apply.workable.com/pavago/j/341DA08250/apply) --- Powered by [Workable](https://www.workable.com)