# Sales Service Representative (English & Mandarin) > Pavago · China (Remote) · — · Posted 2026-08-13 **Workplace:** remote **Department:** Candidate Sourcing ## Description ### **Sales Service Representative** **Inbound Sales, Customer Service & Financial Services | Remote | U.S. Hours** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is hiring a **Sales Service Representative** to support prospective customers seeking **debt settlement and debt consolidation solutions**. This is a customer-focused sales role where most conversations begin with individuals who have already expressed interest in the company’s services. You’ll be responsible for: - Handling inbound sales inquiries - Understanding prospective clients’ financial needs - Explaining available debt relief solutions - Following up with leads - Supporting conversion through consultative conversations - Maintaining accurate CRM records This role is ideal for someone who combines **sales ability with empathy and strong customer service skills**. **Fluency in both English and Mandarin is required.** ### **What You’ll Own** ### **Inbound Sales & Client Support** - Answer inbound calls from prospective clients interested in: - Debt settlement - Debt consolidation - Related financial solutions - Understand each prospective client’s financial situation and needs - Explain available programs clearly and accurately - Guide clients toward appropriate solutions based on their circumstances - Provide a professional, empathetic, and consultative customer experience - Build trust while helping clients navigate sensitive financial decisions ### **Lead Follow-Up & Outbound Outreach** - Follow up promptly with leads generated through marketing channels - Maintain consistent communication throughout the sales process - Re-engage prospective clients who have not yet made a decision - Conduct outbound follow-up calls and cold calls when required - Maintain disciplined follow-up so qualified opportunities do not fall through the cracks - Build long-term trust through responsive and professional communication ### **Consultative Sales & Relationship Building** - Ask effective questions to understand: - Financial challenges - Client needs - Goals - Interest level - Listen actively and communicate solutions clearly - Handle questions and objections professionally - Balance sales objectives with a customer-first approach - Help prospective clients feel informed and comfortable throughout the process ### **CRM & Documentation** - Maintain accurate records of all client interactions - Update CRM systems with: - Call notes - Communication history - Lead status - Follow-up requirements - Relevant client information - Track lead progression through the sales pipeline - Ensure all records remain complete, organized, and up to date - Protect confidential and sensitive customer information ### **Team Collaboration** - Work closely with sales and customer service teams - Coordinate follow-ups and client handoffs when necessary - Share customer feedback and recurring questions with the team - Contribute insights that can improve: - Sales effectiveness - Lead conversion - Customer experience - Stay informed about company offerings, compliance expectations, and relevant industry developments ### **Required Experience & Skills** ### **Experience** - Previous experience in: - Sales - Customer service - Call centers - Client-facing roles - Experience handling customer conversations over the phone - Experience with financial services, debt settlement, debt consolidation, lending, or related industries is strongly preferred ### **Communication** - **Fluent English and Mandarin communication skills** - Excellent verbal and written communication - Professional and confident phone presence - Strong active listening skills - Ability to explain information clearly and patiently - Comfortable discussing sensitive financial matters with professionalism and discretion ### **Sales & Customer Service Skills** - Strong relationship-building ability - Consultative approach to sales - Comfortable handling objections and customer concerns - Ability to follow up consistently with prospective clients - Customer-focused while still working toward sales and conversion goals ### **Technical & Organizational Skills** - Experience using CRM or customer management systems - Strong documentation and note-taking habits - Ability to manage multiple leads and follow-up activities - Strong organization and time management - Comfortable learning new technologies and communication platforms - Ability to work independently in a remote environment ### **What Makes You a Strong Fit** You: - Enjoy helping people navigate financial challenges - Communicate with empathy, confidence, and professionalism - Are comfortable speaking with customers throughout the day - Can build trust quickly over the phone - Remain composed during sensitive or difficult conversations - Follow up consistently instead of allowing leads to go cold - Are detail-oriented with CRM documentation - Balance customer service with sales performance - Thrive in fast-paced, customer-facing environments ### **What a Typical Day Looks Like** Your day may include: - Answering inbound calls from prospective clients - Understanding clients’ financial circumstances and needs - Explaining debt settlement or consolidation solutions - Following up with leads from previous conversations - Conducting outbound calls when required - Answering questions and handling objections - Updating CRM records after every interaction - Tracking prospects through the sales process - Coordinating with sales and customer service teammates - Staying current on company programs and compliance requirements **In short:** you help prospective clients understand their financial options while providing an empathetic customer experience and consistently moving qualified opportunities through the sales process. ### **Key Metrics for Success** - Lead response and follow-up speed - Lead-to-client conversion performance - Client satisfaction and engagement - Consistency of outbound follow-up - Accuracy and completeness of CRM records - Quality of customer conversations - Professional handling of sensitive financial situations - Contribution toward team sales and service goals ### **What We Offer** - Competitive base salary - Performance-based incentives - Comprehensive training and ongoing support - Fully remote work environment - Collaborative and supportive team culture - Career growth and advancement opportunities - Opportunity to develop experience within financial services and consultative sales ### **Interview Process** 1. Initial Screening Call 2. Client Interview 3. Offer & Onboarding ### **Apply Now** If you: - Are **fluent in English and Mandarin** - Have experience in sales or customer service - Are confident handling inbound and outbound calls - Communicate with empathy and professionalism - Enjoy helping customers understand financial solutions - Can consistently follow up and manage leads We’d love to hear from you. ### **Important: Spark Hire Video Interview** As part of our application process, qualified candidates will be invited to complete a **one-way video interview through Spark Hire**. This is your opportunity to introduce yourself and highlight your experience with **sales, customer service, financial services, inbound calls, lead follow-up, CRM management, and client communication**. We recommend sharing specific examples that demonstrate your **English and Mandarin communication abilities, customer service approach, sales performance, objection handling, and experience managing sensitive financial conversations**. Please complete your Spark Hire interview promptly after receiving the invitation. **Candidates who do not complete the video interview may not move forward in the hiring process.** **#SalesServiceRepresentative #InboundSales #CustomerService #MandarinJobs #BilingualJobs #FinancialServices #DebtSettlement #DebtConsolidation #InsideSales #RemoteSales #RemoteJobs #LI-AG1** ## Apply [Apply at Pavago](https://apply.workable.com/pavago/j/36B285D142/apply) --- Powered by [Workable](https://www.workable.com)