# Community Manager

> Pavago · Kenya (Remote) · — · Posted 2026-05-04

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Community Manager (Slack Community, Events & Member Engagement) – Remote | Full-Time**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Business Hours

### **About the Role**

We’re hiring a **Community Manager** to lead and grow a **private entrepreneur community (~160 members)**.

This is a **high-ownership, relationship-first role** — you’re not just moderating a community, you’re **building connections, driving engagement, and ensuring members stay active and satisfied**.

You will:

-   Lead daily conversations in Slack
-   Connect members with each other
-   Coordinate high-quality events
-   Track engagement and improve retention

**If you enjoy building relationships, starting conversations, and creating energy in a community — this role is built for you.**

### **What You’ll Own**

### **Daily Community Engagement (Core Focus)**

-   Actively manage conversations in Slack
-   Start discussions and keep engagement high
-   Maintain a **professional, upbeat, and welcoming tone**
-   Ensure no member feels ignored or disconnected

### **Relationship Building & Member Connections**

-   Introduce members based on:

-   Goals
-   Industry
-   Interests

-   Act as the **connector** of the community
-   Build trust and encourage collaboration

### **Member Check-Ins & Retention**

-   Conduct regular member check-ins (every 3–6 months)
-   Identify:

-   Engagement gaps
-   Risks of churn
-   Opportunities to improve experience

-   Proactively solve issues before they escalate

### **Event Coordination & Execution**

-   Plan and manage:

-   Retreats
-   Dinners
-   Meetups

-   Handle logistics end-to-end
-   Deliver a **premium, high-quality experience**

### **Engagement Tracking & Reporting**

-   Track:

-   Participation levels
-   Member activity
-   Event attendance

-   Report insights to improve engagement and retention

### **Feedback & Survey Management**

-   Run surveys using:

-   Typeform

-   Analyze feedback and identify trends
-   Turn insights into actionable improvements

### **What Makes You a Strong Fit**

-   Outgoing and confident starting conversations
-   Natural relationship builder
-   Strong communicator (Slack, email, calls)
-   Customer-first mindset (member satisfaction = priority)
-   Highly proactive and ownership-driven
-   Organized and detail-oriented

### **Requirements (Must-Have)**

-   Strong spoken English (clear, neutral, US-friendly)
-   Excellent written communication skills
-   Experience in:

-   Community management
-   Customer success
-   Relationship management

-   Experience coordinating events or member experiences
-   Comfortable working U.S. hours
-   Reliable remote work setup

### **Nice to Have**

-   Experience managing communities on:

-   Slack

-   Familiarity with:

-   Typeform

-   Experience with U.S.-based clients
-   Background in:

-   Events
-   Customer success
-   Membership communities

-   Experience improving:

-   Engagement
-   Retention

-   Based in LATAM or Africa (preferred, not required)

### **What a Typical Day Looks Like**

-   Start conversations and engage members in Slack
-   Connect members based on goals and interests
-   Monitor engagement and follow up with inactive members
-   Plan and coordinate upcoming events
-   Review feedback and engagement data
-   Share insights and updates with internal team

**In short:**  
You are the **heartbeat of the community** — keeping it active, connected, and valuable.

### **Key Metrics (KPIs)**

-   Daily Slack engagement and activity levels
-   Member satisfaction (check-ins + surveys)
-   Event participation rates
-   Number of meaningful member connections
-   Retention and churn reduction
-   Accuracy of engagement tracking and reporting

### **Why This Role Stands Out**

-   High ownership — you run the community
-   Direct impact on retention and client experience
-   Blend of:

-   Community
-   Events
-   Strategy

-   Opportunity to grow into:

-   Head of Community
-   Member Experience Lead

### **Interview Process**

-   Initial Phone Screen
-   Recruiter Interview
-   Practical Task (community scenario)
-   Client Interview
-   Offer & Background Verification

### **Apply Now**

If you’re someone who **thrives on conversations, relationships, and creating energy in a community**, this is a rare opportunity to own and grow a **high-value private network**.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/38622B6BA7/apply)

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