# Customer Sales Representative

> Pavago · Mexico (Remote) · — · Posted 2026-05-04

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Customer Sales Representative (Inbound Sales) – Remote | High Conversion | Plumbing Services**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Hours (Evenings & Weekends Required)

### **About the Role**

We’re hiring a **Customer Sales Representative (CSR)** to handle high-volume inbound calls and convert customer inquiries into **booked plumbing jobs and memberships**.

This is a **sales-first customer service role** — not just answering calls.

You’ll guide conversations, solve problems, and confidently move customers toward booking services while delivering a **professional, customer-first experience**.

If you can **build trust quickly and close consistently**, this role is built for you.

### **What You’ll Own**

### **Inbound Sales & Call Conversion**

-   Handle high-volume inbound calls with confidence and professionalism
-   Convert inquiries into **booked plumbing jobs** (target: **85% conversion rate**)
-   Actively listen and guide customers toward the right solution
-   Control conversations while maintaining empathy and clarity

### **Scheduling, Upselling & Membership Sales**

-   Book service appointments accurately and efficiently
-   Identify upsell opportunities during calls
-   Promote and sell **Pipeline Club membership**
-   Hit key targets:

-   **10%+ membership close rate**
-   **35 memberships in first 90 days**

### **CRM & Process Execution**

-   Log all interactions accurately in CRM systems
-   Follow structured scripts and workflows
-   Contribute to improving call processes and conversion systems

_Preferred tools experience:_

-   ServiceTitan
-   Other CRM and call management tools

### **Customer Experience & Escalation Handling**

-   Handle escalations professionally and calmly
-   Maintain high customer satisfaction standards
-   Deliver consistent, high-quality phone experiences

### **Team Support & Optimization**

-   Support offshore team members for consistency
-   Provide feedback to improve scripts, tools, and workflows
-   Adapt quickly to new systems and processes

### **What Success Looks Like**

-   85%+ call-to-booking conversion rate
-   10%+ membership close rate
-   35+ memberships sold in first 90 days
-   Accurate and clean CRM documentation
-   Strong customer satisfaction and call quality scores

### **What Makes You a Strong Fit**

-   Confident, persuasive communicator on the phone
-   Strong at building rapport quickly
-   Comfortable balancing **sales + service**
-   Disciplined and reliable with performance targets
-   Able to work evenings and weekends
-   Thrive in fast-paced, call-driven environments

### **Requirements (Must-Have)**

### **Experience**

-   Proven experience in:

-   Inbound sales
-   Call center sales
-   Customer service with conversion targets

### **Core Skills**

-   Strong conversion and closing ability
-   Excellent objection handling
-   CRM and call system experience
-   Clear, professional English communication

### **Nice to Have**

-   Experience in:

-   Plumbing
-   HVAC
-   Home services

-   Familiarity with ServiceTitan
-   Membership or subscription sales experience

### **What a Typical Day Looks Like**

-   Handle inbound calls throughout your shift
-   Understand customer issues and recommend services
-   Book appointments and present membership options
-   Log all interactions in CRM
-   Follow scripts and improve performance daily
-   Handle escalations professionally

**In short:**  
You turn inbound calls into **revenue + long-term customer relationships**.

### **Key Metrics (KPIs)**

-   Call-to-booking conversion rate (85% target)
-   Membership close rate (10%+)
-   Memberships sold (35 in first 90 days)
-   CRM accuracy and documentation
-   Customer satisfaction and call quality

### **Why This Role Stands Out**

-   Clear, measurable performance targets
-   Direct impact on revenue growth
-   Structured scripts, systems, and coaching
-   Opportunity to grow into:

-   Sales leadership
-   Operations roles
-   Customer experience management

### **Interview Process**

-   Initial Screening Call
-   Interview with Pavago Recruiter
-   Client Interview
-   Offer & Onboarding

### **Apply Now**

If you can **convert inbound calls, handle objections confidently, and deliver a strong customer experience**, this role gives you a clear path to grow in **sales and revenue operations**.

Apply now and turn conversations into results.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/3B7C6FB209/apply)

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