# Success Manager

> Pavago · Colombia (Remote) · — · Posted 2026-05-11

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Success Manager – Remote | Client Success, Cold Email Campaigns & Retention**

**Position Type:** Full-Time, Remote  
**Working Hours:** Flexible, with client meetings in U.S. time zones

### **About the Role**

At Pavago, one of our clients is hiring a Success Manager to own everything that happens after a client signs.

This is not a traditional project management role.  
You will be directly responsible for:

-   Client satisfaction
-   Campaign performance
-   Retention and churn prevention
-   Delivery execution
-   Ongoing client success

This role is ideal for someone who has operated inside fast-moving startup environments where:

-   Priorities shift quickly
-   Systems are still evolving
-   Ownership is high
-   Execution matters more than titles

You’ll work closely with:

-   Founders
-   Developers
-   Outreach teams

To ensure campaigns perform, clients stay satisfied, and delivery scales effectively.

If you understand cold email, client operations, startup execution, and proactive account ownership — this role is built for you.

### **What You’ll Own**

### **Client Relationship Management**

-   Act as the primary point of contact for 20–30 active clients
-   Lead client calls, check-ins, and ongoing communication
-   Manage expectations and proactively identify risks
-   Build strong long-term client relationships
-   Prevent churn through consistent delivery and communication
-   Own overall client satisfaction and retention

### **Campaign Performance & Optimization**

-   Diagnose and improve underperforming cold email campaigns
-   Troubleshoot:

-   Deliverability issues
-   Inbox placement
-   List quality problems
-   Low-performing copy

-   Quality-check campaigns before launch
-   Continuously optimize campaigns for:

-   Reply rates
-   Deliverability
-   Positive response rates
-   Client outcomes

-   Personally step into campaigns when execution support is needed

### **Processes, Systems & Documentation**

-   Build and improve operational playbooks and documentation
-   Create scalable processes as the company grows
-   Track:

-   Client health
-   SLAs
-   Delivery timelines
-   Campaign performance

-   Improve operational consistency without slowing execution

### **Cross-Functional Collaboration**

-   Work closely with developers on technical or infrastructure-related issues
-   Coordinate with outreach teams to improve campaign performance
-   Report directly to leadership on:

-   Client health
-   Risks
-   Retention
-   Operational bottlenecks

-   Help align delivery execution with company growth goals

### **What Success Looks Like**

-   Clients remain satisfied and retained long-term
-   Campaigns perform consistently and improve over time
-   Deliverability and inbox placement issues are resolved quickly
-   Communication stays proactive and organized
-   Delivery systems become more scalable as the company grows

### **What Makes You a Strong Fit**

-   You’ve worked inside fast-growing startups or agencies
-   You thrive in environments where ownership is high and systems evolve quickly
-   You solve problems without waiting for perfect processes
-   You communicate confidently with founders and executives
-   You focus on execution, outcomes, and retention
-   You adapt quickly and handle ambiguity well

### **Requirements (Must-Have)**

### **Experience**

-   Experience leading:

-   Client success
-   Account management
-   Delivery operations
-   Campaign ownership

-   Background in:

-   Cold email agencies
-   Lead generation companies
-   Outbound growth environments

-   Hands-on experience with:

-   Cold email strategy
-   Deliverability
-   Warm-up systems
-   Inbox placement
-   Copywriting
-   Campaign troubleshooting

### **Core Skills**

-   Ability to personally write and optimize cold email copy
-   Strong understanding of:

-   APIs
-   Automations
-   Campaign infrastructure
-   Data flows

-   Comfortable using AI tools in day-to-day operational work
-   Strong organizational and problem-solving skills
-   Comfortable operating in startup environments where systems are still being built

### **Nice to Have**

-   Experience with:

-   Instantly
-   Smartlead
-   Clay
-   Apollo
-   HubSpot

-   Experience managing high-volume outbound campaigns
-   Familiarity with:

-   DNS setup
-   SPF / DKIM / DMARC
-   Email infrastructure

-   Experience scaling client delivery operations in startups or agencies

### **Tools & Platforms**

-   Cold email platforms (Instantly, Smartlead, etc.)
-   CRM and outreach systems
-   AI productivity tools
-   Campaign analytics and deliverability tools
-   Slack / Google Workspace / Project management tools

### **What a Typical Day Looks Like**

-   Review campaign health and client performance
-   Join client calls and provide updates
-   Troubleshoot deliverability or campaign issues
-   Optimize copy, targeting, or infrastructure
-   Coordinate with developers and outreach teams
-   Update documentation and operational processes
-   Monitor client satisfaction and identify retention risks

In short:  
You own client outcomes, campaign performance, and retention while helping scale delivery inside a fast-growing startup environment.

### **Key Metrics (KPIs)**

-   Client retention and churn reduction
-   Campaign performance improvements
-   Deliverability and inbox placement health
-   SLA adherence and operational consistency
-   Client satisfaction and relationship strength
-   Overall impact on measurable client outcomes

### **Why This Role Stands Out**

-   High ownership and direct impact on company growth
-   Work closely with founders and leadership
-   Strong exposure to startup operations and scaling
-   Opportunity to shape systems and processes from the ground up
-   Fully remote with flexibility and autonomy
-   Growth path into:

-   Head of Client Success
-   Operations Leadership
-   Growth Operations

### **Interview Process**

-   Initial Screening
-   Interview with Founder
-   Final Discussion
-   Offer & Onboarding

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/3D1F6FAD9A/apply)

---
Powered by [Workable](https://www.workable.com)