# Head of Client Delivery

> Pavago · South Africa (Remote) · — · Posted 2026-05-01

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)**

### **About the Role**

We’re hiring a **Head of Client Delivery** to own the **full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success**.

This is a senior, hands-on role where you’ll lead **client delivery, manage implementations, and ensure measurable outcomes** using modern **AI-driven and GTM systems**.

If you’ve led **client success, implementation, or solutions delivery in fast-moving environments**, and can balance **strategy with execution**, this role is for you.

### **Responsibilities**

### **Post-Sales Delivery & Implementation**

-   Own the **end-to-end client delivery lifecycle** from post-sale handoff through onboarding and adoption
-   Ensure clients achieve **measurable outcomes and time-to-value**
-   Oversee multiple **client implementations** while maintaining quality and timelines

### **Client Ownership & Accountability**

-   Act as the primary owner for **client success, satisfaction, and retention**
-   Serve as a **trusted advisor** to client stakeholders
-   Manage **complex escalations** and lead resolution strategies

### **Technical & GTM Enablement**

-   Partner with **Sales, Product, and Engineering** on implementations and custom use cases
-   Translate business goals into **technical workflows and execution plans**
-   Ensure **GTM systems, automation, and integrations** are optimized

### **Process Building & Optimization**

-   Build and refine **client delivery processes, playbooks, and SOPs**
-   Identify risks early and proactively **prevent delivery issues**
-   Help scale the **Client Delivery and Success function**

### **Leadership & Collaboration**

-   Align cross-functional teams across **delivery, product, and go-to-market**
-   Contribute to **long-term strategy for retention and expansion**
-   Drive continuous improvement through **data, feedback, and insights**

### **Requirements**

-   Senior-level experience in **Client Success, Implementation, Solutions Engineering, or GTM roles**
-   Strong understanding of **GTM systems, automation workflows, and integrations**
-   Experience working directly with clients in **high-stakes, outcome-driven environments**
-   Strong communication skills with both **technical and non-technical stakeholders**
-   Proven problem-solving and **risk management capabilities**
-   Comfortable working **remote during U.S. business hours**

### **Nice to Have**

-   Experience with **AI tools and automation platforms** (ChatGPT, Claude, Clay, etc.)
-   Experience scaling **client delivery or post-sales functions**
-   Experience managing **complex technical implementations and integrations**
-   Bachelor’s degree in **Business, Engineering, Computer Science, or related field**

### **Tools & Tech**

-   GTM and automation tools
-   AI platforms (ChatGPT, Claude, Clay)
-   CRM and client delivery systems
-   Integration and workflow tools

### **Why Join**

-   Own and lead **client delivery and success at scale**
-   Work at the intersection of **AI, automation, and GTM systems**
-   Direct impact on **client outcomes, retention, and growth**
-   High-ownership leadership role in a fast-growing environment
-   Fully remote role with strategic influence and execution responsibility

### **What Success Looks Like**

-   Strong **client onboarding and implementation success rates**
-   Faster **time-to-value and adoption milestones**
-   High **client satisfaction and retention**
-   Reduced delivery risks and escalations
-   Growth through **account expansion and long-term client success**

### **Apply Now**

If you’re a **Head of Client Delivery who can own implementations, drive outcomes, and scale client success**, we’d love to hear from you.

Apply now and help build a high-performing, client-focused delivery function.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/3E2FE211F5/apply)

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