# Head of Client Operations

> Pavago · Johannesburg, South Africa (Remote) · — · Posted 2026-05-11

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Head of Client Operations (Cold Email, Client Success, Campaign Performance – Remote, U.S. Hours)**

### **About the Role**

We’re hiring a **Head of Client Operations** to own everything that happens **after a client signs** — from campaign performance to retention and results.

This is a high-ownership role where you’ll manage **client relationships, optimize cold email campaigns, and ensure delivery quality at scale**. You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied.

If you’ve operated in **fast-growing startups**, understand **cold email and lead generation**, and can take full accountability for outcomes — this role is for you.

### **Responsibilities**

### **Client Relationship Ownership**

-   Act as the primary point of contact for **20–30 active clients**
-   Lead client check-ins, manage expectations, and handle ongoing requests
-   Proactively identify risks and prevent churn
-   Own **client satisfaction, retention, and long-term success**

### **Campaign Performance & Optimization**

-   Diagnose and fix **underperforming cold email campaigns**
-   Troubleshoot **deliverability issues, list quality, and low-converting copy**
-   Review and QA campaigns before launch
-   Continuously optimize campaigns for **performance and results**

### **Processes, Systems & Documentation**

-   Build and refine **delivery processes and documentation**
-   Create scalable **playbooks and workflows**
-   Track **SLAs, client health metrics, and performance standards**

### **Cross-Functional Collaboration**

-   Work closely with **developers** on technical and infrastructure issues
-   Coordinate with the **outreach team** on execution and optimization
-   Report directly to the founder on **client health, risks, and performance**

### **Requirements**

-   Experience leading **client operations, account management, or delivery** in a startup environment
-   Strong background in **cold email, lead generation, or outbound campaigns**
-   Hands-on expertise in:

-   Cold email strategy
-   Copywriting
-   Deliverability and inbox placement
-   Campaign optimization

-   Ability to personally **write and improve campaign copy**
-   Technical understanding of **APIs, automations, and data workflows**
-   Experience using **AI tools for day-to-day operations and optimization**
-   Strong problem-solving skills and ability to operate in **fast-changing environments**
-   Comfortable working **remote with U.S. client time zones**

### **Nice to Have**

-   Experience in **high-growth startups or early-stage companies**
-   Experience managing multiple client accounts simultaneously
-   Familiarity with outreach tools and campaign infrastructure

### **Tools & Tech**

-   Cold email platforms and outreach tools
-   CRM and campaign management tools
-   AI tools for content, analysis, and optimization
-   Automation tools and API integrations

### **Why Join**

-   Own **end-to-end client operations and campaign performance**
-   Work directly with the founder in a high-impact leadership role
-   Operate in a **fast-growing startup environment**
-   Opportunity to build and scale **systems, processes, and playbooks**
-   Fully remote role with high ownership and autonomy

### **What Success Looks Like**

-   High **client retention and low churn**
-   Strong **campaign performance and deliverability outcomes**
-   Consistent, high-quality **client experience and satisfaction**
-   Scalable and efficient **delivery systems and processes**

### **Apply Now**

If you’re a **Head of Client Operations who can own client success, optimize campaigns, and drive results**, we’d love to hear from you.

Apply now and help scale high-performing client operations in a fast-growing environment.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/479CB75CAA/apply)

---
Powered by [Workable](https://www.workable.com)