# Medical Customer Service Representative

> Pavago · Mexico (Remote) · — · Posted 2026-05-01

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Medical Customer Service Representative (Bilingual English/Spanish, Patient Support – Remote, U.S. Hours)**

### **About the Role**

We’re hiring a **Medical Customer Service Representative** to support patients through **appointments, inquiries, and service coordination** in a fast-paced healthcare environment.

This is a patient-facing role where you’ll handle **phone, email, and chat support**, ensuring every interaction is **clear, accurate, and compassionate**.

If you’re fluent in **English and Spanish**, detail-oriented, and experienced in **customer support or healthcare environments**, this role is for you.

### **Responsibilities**

### **Patient Support & Communication**

-   Respond to patient inquiries via **phone, email, and chat**
-   Provide accurate information on:

-   **Appointments and scheduling**
-   **Medical services**
-   **Insurance and billing inquiries**

-   Deliver a **professional, empathetic, and patient-first experience**

### **Issue Resolution & Coordination**

-   Troubleshoot service or platform-related issues
-   Coordinate with internal teams to resolve patient concerns
-   Escalate complex cases while maintaining clear communication

### **CRM, Documentation & Compliance**

-   Maintain accurate records in **CRM systems**
-   Ensure documentation meets **quality and compliance standards**
-   Follow strict **patient confidentiality and data security protocols**

### **Team Collaboration & Continuous Improvement**

-   Communicate with team members to improve workflows
-   Participate in **training and development programs**
-   Adapt to new tools, processes, and patient needs

### **Requirements**

-   Minimum **1 year of customer service experience** (healthcare preferred)
-   Fluency in **English and Spanish (written and verbal)**
-   High school diploma required (Associate’s or Bachelor’s preferred)
-   Experience using:

-   **CRM systems**
-   Communication tools (Slack, Zoom)

-   Strong communication and problem-solving skills
-   High attention to detail and ability to handle **sensitive information**
-   Comfortable working **remote during U.S. hours (LATAM-friendly)**

### **Nice to Have**

-   Experience in **healthcare, patient services, or medical support**
-   Familiarity with **appointment scheduling, insurance verification, or billing**
-   Experience supporting customers across **phone, email, and chat channels**

### **Tools & Tech**

-   CRM systems
-   Slack / Zoom
-   Phone, email, and chat support tools

### **Why Join**

-   Be part of a **patient-focused healthcare support team**
-   Deliver meaningful impact through **high-quality patient service**
-   Fully remote role with structured workflows
-   Opportunity for **growth and ongoing training**
-   Join a team that is actively hiring and expanding

### **What Success Looks Like**

-   Fast and accurate **response to patient inquiries**
-   High-quality, complete **CRM documentation**
-   Strong **patient satisfaction scores**
-   Full compliance with **confidentiality and data standards**
-   Consistent reliability and attendance

### **Apply Now**

If you’re a **bilingual Medical Customer Service Representative who can deliver empathetic, accurate, and efficient patient support**, we’d love to hear from you.

Apply now and help provide a smooth, positive healthcare experience for every patient.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/5A68DF03A1/apply)

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