# Head of Client Operations

> Pavago · Mexico (Remote) · — · Posted 2026-05-17

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **🚀 Head of Client Operations (Cold Email, Client Success & Startup Operations)**

**Full-Time | Remote | Flexible U.S. Time Zone Collaboration**

### **🔥 About the Role**

We’re hiring a high-ownership **Head of Client Operations** to lead client delivery, campaign performance, retention, and operational execution inside a fast-growing startup environment.

This is not a traditional project management role.

You will fully own:  
✅ Client relationships  
✅ Campaign performance  
✅ Retention & satisfaction  
✅ Delivery systems  
✅ Operational scalability

You’ll work directly with:

-   the founder
-   developers
-   outreach teams
-   operations

to ensure client campaigns deliver measurable results while the company scales rapidly.

This role is ideal for someone who thrives in:

-   startup chaos
-   high-accountability environments
-   fast iteration cycles
-   imperfect systems that need improvement

If you’ve worked inside a cold email agency, lead generation company, or fast-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit.

### **🔥 What You’ll Own**

### **Client Relationship Ownership**

-   Serve as the primary point of contact for:

-   20–30 active client accounts

-   Lead:

-   client check-ins
-   strategic conversations
-   ongoing communication

-   Manage expectations and proactively prevent churn
-   Build strong, long-term client relationships
-   Ensure clients feel:

-   informed
-   supported
-   confident in delivery

### **Campaign Performance & Delivery**

-   Diagnose and fix:

-   underperforming campaigns
-   deliverability issues
-   inbox placement problems
-   low-converting messaging

-   Review campaigns before launch to ensure:

-   technical readiness
-   copy quality
-   deliverability setup

-   Continuously optimize:

-   open rates
-   reply rates
-   meeting conversion
-   campaign performance

-   Personally contribute to:

-   copywriting
-   troubleshooting
-   strategy adjustments when needed

### **Cold Email & Deliverability Operations**

-   Own campaign execution quality across:

-   inbox warm-up
-   domain health
-   deliverability
-   list quality
-   sending infrastructure

-   Understand and troubleshoot:

-   spam placement
-   DNS issues
-   API/integration problems
-   automation breakdowns

-   Work closely with technical teams to improve system reliability

### **Processes, Systems & Documentation**

-   Build operational playbooks and delivery workflows
-   Improve:

-   onboarding systems
-   campaign QA processes
-   client communication standards

-   Create scalable systems while the company grows rapidly
-   Track:

-   SLAs
-   client health
-   delivery metrics
-   operational bottlenecks

### **Cross-Functional Collaboration**

-   Coordinate closely with:

-   development teams
-   outreach specialists
-   operations
-   leadership

-   Report directly to the founder on:

-   campaign performance
-   churn risks
-   delivery issues
-   operational priorities

-   Help align execution across departments during rapid growth

### **💻 What We’re Looking For**

### **Core Requirements**

-   Experience leading:

-   client operations
-   account ownership
-   delivery operations  
    inside fast-growing startups or agencies

-   Strong background in:

-   cold email
-   lead generation
-   outbound operations

-   Hands-on expertise with:

-   deliverability
-   inbox placement
-   domain warm-up
-   campaign optimization
-   cold email copywriting

-   Ability to personally troubleshoot campaigns without relying entirely on technical teams
-   Strong understanding of:

-   APIs
-   automations
-   workflows
-   operational systems

-   Daily practical use of:

-   ChatGPT
-   Claude
-   AI workflow tools

### **⭐ Ideal Candidate**

-   Startup operator mindset
-   Highly proactive and execution-focused
-   Comfortable working with changing priorities
-   Strong communicator with founders and executives
-   Takes ownership without waiting for perfect systems
-   Problem-solver who thrives under pressure

### **📅 What a Typical Day Looks Like**

-   Review campaign performance and client health metrics
-   Troubleshoot deliverability or low-performing campaigns
-   Meet with clients and manage expectations
-   Coordinate fixes with outreach and development teams
-   Review copy, lists, and infrastructure quality
-   Improve internal playbooks and workflows
-   Report risks, churn concerns, and operational updates to the founder

**In short:**  
You ensure clients stay happy, campaigns perform, operations scale smoothly, and delivery quality remains high as the company grows rapidly.

### **📊 Success Looks Like**

-   Strong client retention and reduced churn
-   Consistent campaign performance improvements
-   High deliverability and inbox placement rates
-   Clear operational systems and delivery standards
-   Strong client relationships and communication quality
-   Leadership confidence in operational execution

### **🌍 Why This Role Stands Out**

-   Direct ownership over client success and delivery operations
-   Work closely with the founder and leadership team
-   High-impact role inside a scaling startup environment
-   Opportunity to shape:

-   systems
-   operations
-   client delivery standards

-   Strong autonomy and decision-making ownership
-   Exposure to:

-   AI workflows
-   cold email infrastructure
-   startup scaling operations

### **🧪 Interview Process**

-   Initial Screening
-   Founder Interview
-   Final Discussion
-   Offer & Onboarding

### **👉 Apply Now**

If you:

-   Thrive in startup environments
-   Understand cold email deeply
-   Enjoy solving operational and client problems directly
-   Want ownership over client success and campaign performance

This role is a strong fit for you.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/5AFCB0CE31/apply)

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