# Outbound Performance & Client Success Lead

> Pavago · Colombia (Remote) · — · Posted 2026-05-17

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **📈 Outbound Performance & Client Success Lead**

**Full-Time Remote | U.S. Time Zone Overlap Required**

### **🚀 About the Role**

We’re hiring an execution-focused **Outbound Performance & Client Success Lead** to take full ownership of client performance, retention, and outbound campaign success inside a fast-growing cold email agency.

This is not a passive account management role.

You are directly responsible for:

-   campaign performance,
-   deliverability health,
-   client retention,
-   optimization,
-   and long-term account growth.

You will manage 20–30 active client accounts while ensuring cold email campaigns are:

-   technically sound,
-   landing in inboxes,
-   generating qualified meetings,
-   and continuously improving.

If a campaign underperforms, you diagnose the issue and fix it.  
If a client is at risk, you step in early and take ownership.

This role is ideal for someone who deeply understands outbound systems, deliverability, messaging, and client communication — while thriving in fast-moving startup environments.

### **🔥 What You’ll Own**

### **Client Ownership & Retention**

-   Serve as the primary point of contact for 20–30 active clients
-   Lead performance-focused client calls and account reviews
-   Build strong client relationships centered around measurable outcomes
-   Monitor account health and proactively identify churn risks
-   Maintain high client retention and account satisfaction
-   Clearly explain:

-   campaign performance,
-   deliverability,
-   pipeline impact,
-   and optimization strategies

-   Set realistic expectations and align conversations around results

### **Cold Email Performance & Optimization**

-   Ensure campaigns are properly configured before launch, including:

-   domains,
-   inbox setup,
-   deliverability,
-   targeting,
-   and sequencing

-   Monitor:

-   inbox placement,
-   reply rates,
-   sender reputation,
-   and deliverability health

-   Diagnose underperforming campaigns and identify root causes
-   Improve:

-   targeting,
-   personalization,
-   messaging,
-   and conversion performance

-   Optimize cold email copy when reply or booking rates decline
-   Run structured tests to improve:

-   replies,
-   booked meetings,
-   and pipeline generation

-   Focus on real business outcomes — not vanity metrics

### **Systems, Documentation & Operational Scaling**

-   Help improve delivery systems and operational workflows as the company scales
-   Maintain organized tracking for:

-   client health,
-   SLAs,
-   campaign performance,
-   and retention

-   Build practical internal documentation and playbooks
-   Use AI tools and automation to improve:

-   reporting,
-   workflow efficiency,
-   and operational consistency

-   Bring structure and clarity to fast-moving startup systems

### **Founder Collaboration & Strategic Oversight**

-   Work directly with the founder and outreach team
-   Provide clear updates on:

-   client health,
-   campaign performance,
-   risks,
-   and retention trends

-   Share optimization insights and operational recommendations
-   Proactively solve delivery or performance issues before escalation
-   Support long-term client growth and operational scalability

### **✅ Required Experience & Skills**

-   Experience managing accounts inside:

-   cold email agencies,
-   outbound lead generation agencies,
-   or outbound-focused startups

-   Strong understanding of:

-   deliverability,
-   inbox placement,
-   sender reputation,
-   and outbound infrastructure

-   Hands-on experience improving underperforming outbound campaigns
-   Ability to write and optimize cold email copy
-   Experience using:

-   outbound tools,
-   automation platforms,
-   CRMs,
-   and reporting dashboards

-   Practical use of AI tools to improve outbound operations and workflows
-   Strong analytical and troubleshooting abilities
-   Clear and professional English communication skills
-   Availability during U.S. time zone overlap

### **⭐ Preferred Qualifications**

-   Experience managing 20+ client accounts simultaneously
-   Startup or high-growth agency experience
-   Experience creating:

-   playbooks,
-   SOPs,
-   or operational systems

-   Familiarity with deliverability monitoring tools
-   Experience supporting revenue-focused outbound programs

### **🧠 What Makes You a Great Fit**

-   You take ownership instead of waiting for direction
-   You stay calm and solution-focused under pressure
-   You understand both:

-   the technical side of cold email,
-   and the messaging side

-   You communicate confidently with founders and executives
-   You care about measurable business outcomes
-   You thrive in fast-paced startup environments with evolving systems

### **📅 What a Typical Day Looks Like**

Your day may include:

-   Reviewing campaign metrics and inbox health
-   Identifying accounts needing optimization
-   Improving messaging, targeting, or deliverability setup
-   Leading client strategy and performance calls
-   Updating internal tracking dashboards
-   Collaborating with outreach and technical teams
-   Improving workflows and documentation
-   Addressing churn risks proactively

**In short:**  
You own campaign performance, client retention, and outbound delivery quality while helping build the systems that allow the business to scale confidently.

### **📊 Key Metrics for Success (KPIs)**

-   Client retention and churn reduction
-   Deliverability health and inbox placement
-   Qualified meetings booked
-   Pipeline contribution and campaign performance improvement
-   SLA consistency and operational reliability
-   Client satisfaction and account growth

### **🌟 Why This Role Stands Out**

-   High ownership and direct impact on client outcomes
-   Opportunity to shape systems and delivery processes in a scaling startup
-   Work closely with founders and leadership
-   Blend of:

-   client success,
-   outbound strategy,
-   deliverability,
-   and performance optimization

-   Remote flexibility with long-term growth potential

### **🧪 Interview Process**

-   Initial Screening
-   Founder Interview
-   Final Discussion
-   Offer & Onboarding

### **👉 Apply Now**

If you:

-   understand outbound deeply,
-   enjoy solving performance problems,
-   thrive in startup environments,
-   and want real ownership over client success,

we’d love to hear from you.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/5BEF38A373/apply)

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