# Implementation Consultant > Pavago · Pakistan (Remote) · — · Posted 2026-08-14 **Workplace:** remote ## Description ### **Implementation Specialist (SaaS Onboarding, CRM & ERP Systems) – Remote | U.S. Hours** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is hiring an **Implementation Specialist** to own client onboarding, software configuration, training, and successful go-live execution. This is a client-facing implementation role for someone who can take a new customer from signed contract to confident product adoption. You’ll work across: - SaaS onboarding - CRM and ERP implementation - System configuration - Client training - Project management - Integrations and troubleshooting - Go-live support - Cross-functional coordination If you have experience implementing SaaS, CRM, or ERP platforms and enjoy turning client requirements into working systems, this role is a strong fit. ### **What You’ll Own** ### **Client Onboarding & Implementation** - Lead implementation kickoff calls with new clients. - Establish project scope, timelines, milestones, responsibilities, and expectations. - Gather and document business and technical requirements. - Understand existing client workflows and translate them into system configurations. - Guide clients through the complete implementation journey from handoff through go-live. - Build strong client relationships from the beginning of the engagement. ### **System Configuration & Setup** Configure client environments including: - User accounts - Roles and permissions - Workflows - Dashboards - CRM/ERP settings - Integrations - Automation rules - Data and system configurations Customize platform settings based on client requirements while maintaining implementation best practices. Test configurations thoroughly before launch and troubleshoot issues that could impact successful adoption. ### **CRM, ERP & SaaS Implementation** Work with CRM, ERP, SaaS, or similar business platforms to: - Configure customer environments. - Map client processes into platform workflows. - Support data migration and system setup. - Connect third-party applications where required. - Validate integrations and data flows. - Identify configuration or workflow issues before go-live. Ensure the final implementation supports the client’s actual operational needs rather than simply completing a standard setup checklist. ### **Integrations & Technical Troubleshooting** Support integrations involving: - APIs - Webhooks - Third-party applications - CRM/ERP platforms - Automation tools Partner with Product and Engineering teams when deeper technical support is required. Clearly document technical issues, reproduce problems, and communicate requirements between clients and internal technical teams. ### **Client Training & Enablement** - Deliver live product training through Zoom or virtual workshops. - Train administrators and end users on platform functionality. - Explain workflows clearly to both technical and non-technical users. - Create and maintain: - User guides - SOPs - FAQs - Training documentation - Video tutorials - Ensure clients understand how to use the platform confidently before implementation is considered complete. ### **Implementation Project Management** Manage multiple implementation projects simultaneously using tools such as: - Asana - Monday.com - Jira - Trello Own: - Project timelines - Milestones - Dependencies - Client deliverables - Internal action items - Risk tracking - Implementation status Identify blockers early and proactively keep projects moving toward launch. ### **Go-Live & Post-Implementation Handoff** - Conduct final implementation and configuration reviews. - Confirm systems, integrations, permissions, and workflows are functioning correctly. - Coordinate go-live activities with clients and internal teams. - Resolve launch-related issues quickly. - Document completed configurations and outstanding items. - Ensure a structured handoff to Customer Success following implementation. ### **Cross-Functional Collaboration** Partner closely with: - Sales - Customer Success - Product - Engineering - Operations Ensure accurate handoffs from Sales and communicate implementation requirements clearly across teams. Share recurring client feedback, technical issues, and product improvement opportunities with Product and Engineering. ### **Process Improvement** - Document implementation processes and best practices. - Build repeatable onboarding workflows and implementation playbooks. - Identify bottlenecks that increase implementation time. - Improve templates, documentation, training resources, and internal processes. - Track implementation performance and identify opportunities to reduce time-to-value. ### **Required Experience & Skills** ### **Must-Have** - 2+ years of experience in: - SaaS implementation - Client onboarding - Software implementation - Technical project management - Customer implementation - Hands-on experience working with **SaaS, CRM, ERP, or similar business software platforms**. - Experience configuring software based on client requirements. - Experience managing client-facing implementation projects from kickoff through go-live. - Strong client communication and presentation skills. - Experience delivering software training or product demonstrations. - Strong project management and deadline management abilities. - Experience with tools such as: - Asana - Monday.com - Jira - Trello - Excellent written and verbal English communication. - Strong attention to detail and documentation skills. - Ability to manage multiple client implementations simultaneously. - Comfortable working remotely during U.S. business hours. ### **Nice-to-Have Experience** - Experience implementing SaaS solutions for SMB, mid-market, or enterprise clients. - Experience with CRM or ERP implementations. - Familiarity with: - APIs - Webhooks - Integrations - SQL - Data migration - Experience troubleshooting software configurations or integration issues. - Background in: - Software - Healthcare - Finance - Professional services - Familiarity with Agile implementation environments. - PMP, CAPM, Agile, Scrum, or similar project management certification. ### **Tools & Technologies** Experience with some of the following is valuable: - CRM systems - ERP systems - SaaS platforms - Asana - Monday.com - Jira - Trello - Zoom - API and integration tools - Google Workspace - Microsoft Office ### **What Makes You a Strong Fit** You: - Take ownership of implementations from beginning to end. - Can translate client needs into practical system configurations. - Communicate confidently with customers and internal technical teams. - Are comfortable explaining technical concepts to non-technical users. - Manage timelines and competing priorities without losing attention to detail. - Identify implementation risks before they become major problems. - Are highly organized and disciplined with follow-up. - Enjoy troubleshooting systems and improving workflows. - Care about successful adoption, not simply getting customers through onboarding. ### **What a Typical Day Looks Like** An Implementation Specialist’s day may include: - Leading a kickoff call with a new client. - Gathering business and technical requirements. - Configuring CRM, ERP, or SaaS workflows. - Testing an integration before go-live. - Delivering a client training session. - Troubleshooting a configuration issue. - Updating implementation milestones and project plans. - Coordinating a technical issue with Engineering. - Preparing documentation or training resources. - Reviewing upcoming launches and implementation risks. - Handing a successfully launched customer to Customer Success. In short: **you turn newly signed customers into successfully implemented, trained, and confident product users.** ### **Key Metrics for Success** - Implementation projects completed on time. - Time-to-value for new customers. - Successful and on-time go-live rate. - Client satisfaction (CSAT/NPS). - User adoption following implementation. - Implementation accuracy and configuration quality. - Reduction in implementation delays and escalations. - Quality of client training and documentation. - Smooth handoffs to Customer Success. ### **30–60–90 Day Success** **First 30 Days:** Learn the product, implementation process, client profiles, systems, and internal workflows. Begin supporting onboarding and configuration activities. **By 60 Days:** Independently manage client implementations, training sessions, project timelines, and cross-functional coordination. **By 90 Days:** Consistently deliver successful implementations, identify process improvements, reduce implementation friction, and confidently own projects from kickoff through Customer Success handoff. ### **Why This Role Stands Out** - Full ownership of the client implementation lifecycle. - Direct impact on customer adoption and retention. - Hands-on exposure to SaaS, CRM, ERP, and integration workflows. - Client-facing work combined with technical problem-solving. - Cross-functional collaboration with Sales, Customer Success, Product, and Engineering. - Opportunity to improve implementation systems and processes. - Fully remote environment with strong ownership. - Career growth opportunities into: - Senior Implementation Specialist - Implementation Manager - Solutions Consultant - Customer Success Manager - Technical Account Manager - Implementation Project Manager ### **Interview Process** - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Implementation / Client Onboarding Scenario - Client Interview - Offer & Background Verification ### **Spark Hire Intro Video** As part of the application process, you’ll be asked to complete a short **Spark Hire intro video**. This gives you an opportunity to tell us about your experience beyond your resume. We’re particularly interested in hearing about: - SaaS, CRM, or ERP systems you’ve implemented. - Client onboarding projects you’ve owned. - How you gather requirements and configure systems. - Your experience training clients and end users. - A challenging implementation or technical issue you helped resolve. Keep your responses **clear, concise, and conversational**. We want to understand how you communicate with clients, approach implementation problems, and manage projects from kickoff through go-live. **Completion of the Spark Hire intro video is required for your application to be considered.** ### **Apply Now** If you: - Have experience implementing SaaS, CRM, or ERP systems. - Enjoy owning client onboarding from kickoff through go-live. - Can confidently train and communicate with customers. - Are organized, technically comfortable, and strong at problem-solving. - Want direct ownership over successful customer adoption. We’d love to hear from you. **Apply today and complete the required Spark Hire intro video to move forward in the hiring process.** #ImplementationSpecialist #SaaSImplementation #ClientOnboarding #CRM #ERP #CustomerOnboarding #ProjectManagement #SaaSJobs #RemoteJobs #CustomerSuccess ## Apply [Apply at Pavago](https://apply.workable.com/pavago/j/640F4A3CCB/apply) --- Powered by [Workable](https://www.workable.com)