# Account Manager - Customer Retention & Upselling | Remote

> Pavago · Colombia (Remote) · — · Posted 2026-08-19

**Workplace:** remote

## Description

### **Account Manager – Customer Retention & Upselling | Remote**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Business Hours

### **About the Role**

At Pavago, one of our clients is hiring an **Account Manager** to manage existing customer relationships, improve retention, and drive expansion revenue.

You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover **upsell and cross-sell opportunities** based on customer needs.

### **What You’ll Do**

-   Manage a portfolio of existing customer accounts
-   Conduct regular account reviews and customer check-ins
-   Build relationships with key stakeholders
-   Identify renewal risks and proactively resolve concerns
-   Identify **upsell and cross-sell opportunities**
-   Recommend additional products or services based on customer needs
-   Coordinate internally to resolve customer issues
-   Maintain accurate account notes, opportunities, and forecasts in the CRM
-   Achieve retention and expansion revenue targets

### **Requirements**

-   **2+ years** of account management, customer success, or sales experience
-   Strong customer relationship-building skills
-   Commercial mindset with experience identifying expansion opportunities
-   Strong communication and problem-solving ability
-   Experience working with CRM systems
-   Comfortable managing multiple customer accounts simultaneously
-   Results-driven and comfortable working against retention and revenue KPIs

### **What Success Looks Like**

-   Strong customer retention and renewal rates
-   Consistent upsell and cross-sell revenue
-   Healthy, engaged customer relationships
-   Early identification of at-risk accounts
-   Accurate CRM and account forecasting
-   Consistent achievement of expansion targets

### **Interview Process**

1.  Initial Screening Call
2.  **Spark Hire Video Interview**
3.  Recruiter Interview
4.  Client Interview
5.  Offer & Onboarding

### **Apply Now**

If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, **apply now and take ownership of customer success and expansion revenue.**

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## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/6FCC8D7952/apply)

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