# Operations Coordinator

> Pavago · Pakistan (Remote) · — · Posted 2026-08-09

**Workplace:** remote

## Description

### **Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) – Remote**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Business Hours

### **About the Role**

At Pavago, one of our clients is hiring an **Operations Coordinator** to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments.

This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities.

You’ll work across functions including:

-   Operations
-   Finance
-   HR
-   Customer Service
-   Logistics
-   IT
-   Vendor Management

You’ll serve as a key coordination point between teams while giving leadership clear visibility into **KPIs, deadlines, risks, and operational performance**.

### **What You’ll Own**

**Process & Workflow Coordination**

-   Track operational workflows across multiple departments.
-   Monitor tasks, deadlines, dependencies, and deliverables.
-   Ensure recurring processes are completed according to established SOPs.
-   Follow up proactively on outstanding action items.
-   Identify bottlenecks, delays, and operational gaps before they become larger issues.
-   Escalate risks when necessary and help maintain execution consistency.

**KPI Tracking & Operational Reporting**

-   Maintain operational dashboards, trackers, and reporting systems.
-   Prepare:

-   Weekly operational reports
-   Monthly KPI summaries
-   Leadership updates
-   Performance insights

-   Track metrics including:

-   Productivity
-   Utilization
-   Workflow completion
-   Operational efficiency

-   Ensure data is accurate, current, and actionable.
-   Help leadership understand operational performance and areas requiring attention.

**Documentation & SOP Management**

-   Create, maintain, and update:

-   SOPs
-   Process maps
-   Operational checklists
-   Compliance documentation

-   Maintain organized records within systems such as:

-   Google Drive
-   SharePoint
-   Notion

-   Ensure documentation is easy to find, current, and audit-ready.
-   Help standardize recurring operational processes.

**Vendor & Partner Coordination**

-   Communicate with vendors and external partners regarding:

-   Deliverables
-   Timelines
-   Invoices
-   Service updates

-   Monitor vendor commitments and SLAs.
-   Follow up on outstanding requirements.
-   Escalate delays or performance issues proactively.
-   Maintain organized vendor documentation and approvals.

**Cross-Functional Operations Support**

-   Coordinate recurring workflows between departments.
-   Keep stakeholders aligned on deadlines and responsibilities.
-   Support leadership with:

-   Operational research
-   Reporting
-   Analysis
-   Ad hoc initiatives

-   Help maintain clear communication and accountability across teams.

**Compliance & Operational Controls**

-   Ensure operational activities align with established company processes and requirements.
-   Maintain accurate logs, records, and tracking systems.
-   Support audit readiness through organized documentation.
-   Identify missing or inconsistent operational information.
-   Help maintain strong internal controls and process discipline.

### **What Makes You a Strong Fit**

You:

-   Thrive on structure, organization, and accountability.
-   Notice operational gaps before others do.
-   Follow through consistently without requiring constant supervision.
-   Are comfortable coordinating across multiple departments.
-   Can balance recurring workflows with urgent priorities.
-   Enjoy working with data, trackers, and operational reporting.
-   Communicate clearly and professionally with internal and external stakeholders.
-   Look for ways to make processes more efficient and reliable.

### **Required Experience & Skills**

-   **2+ years of experience** in operations, business coordination, administrative operations, or a related role.
-   Strong proficiency with:

-   Microsoft Office
-   Google Workspace
-   Excel / Google Sheets

-   Strong spreadsheet skills including:

-   Pivot tables
-   KPI tracking
-   Dashboards
-   Operational reporting

-   Experience with business systems such as:

-   Salesforce
-   HubSpot
-   NetSuite
-   Similar CRM/ERP platforms

-   Strong organizational and multitasking abilities.
-   Excellent written and verbal English communication.
-   Ability to work independently in a remote environment.

### **Nice to Have**

-   Experience creating and maintaining SOPs.
-   Exposure to process improvement methodologies such as:

-   Lean
-   Six Sigma
-   Kaizen

-   Familiarity with:

-   Power BI
-   Tableau
-   Looker

-   Experience supporting:

-   SaaS companies
-   Logistics businesses
-   Professional services
-   Service-based organizations

-   Experience working across multiple departments or business functions.

### **What a Typical Day Looks Like**

Your day may include:

-   Reviewing workflow progress across departments.
-   Following up on overdue tasks and deliverables.
-   Updating KPI dashboards and operational reports.
-   Coordinating with vendors on timelines or outstanding items.
-   Updating SOPs and process documentation.
-   Reviewing data for inconsistencies or missing information.
-   Preparing leadership updates.
-   Supporting cross-functional operational initiatives.
-   Escalating bottlenecks or risks before they affect execution.

**In short:** you keep operations organized, measurable, visible, and moving forward.

### **Key Metrics for Success**

-   On-time completion of operational workflows.
-   Accurate and timely KPI reporting.
-   Minimal missed deadlines or coordination gaps.
-   Zero missed vendor or operational obligations.
-   Current and audit-ready SOPs and documentation.
-   Timely identification and escalation of bottlenecks.
-   Strong cross-functional communication and follow-through.
-   Positive stakeholder feedback.

### **Why This Role Stands Out**

-   High visibility across multiple areas of the business.
-   Direct collaboration with leadership and operational teams.
-   Exposure to:

-   Operations management
-   KPI reporting
-   Process improvement
-   Vendor management
-   Cross-functional coordination

-   Fully remote environment.
-   Strong ownership over operational execution.
-   Career growth opportunities into:

-   Senior Operations Coordinator
-   Operations Manager
-   Project Manager
-   Business Operations Manager

### **Interview Process**

1.  Initial Phone Screen
2.  Video Interview with Pavago Recruiter
3.  Practical Task — KPI Dashboard or Process Tracker Exercise
4.  Client Interview
5.  Offer & Background Verification

### **Apply Now**

If you’re an **Operations Coordinator** who is highly organized, comfortable with **KPI reporting, spreadsheets, SOPs, vendor coordination, and cross-functional workflows**, we’d love to hear from you.

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## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/6FF97139E5/apply)

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