# ITAD Administrative Operations Manager > Pavago · Kenya (Remote) · — · Posted 2026-08-13 **Workplace:** remote **Department:** Candidate Sourcing ## Description ### **ITAD Administrative Operations Manager – Remote | U.S. Hours** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is hiring an **ITAD Administrative Operations Manager** to own, organize, and improve the administrative infrastructure supporting a growing **IT Asset Disposition (ITAD)** organization. This is a **manager-level operations role**, not a traditional administrative assistant position. You’ll take ownership of systems across: - Client onboarding and CRM administration - Compliance and regulatory documentation - Invoicing and billing workflows - Shipping and freight records - Vendor documentation - HR administration - Process improvement and documentation The focus is not simply completing administrative tasks. You’ll be responsible for **building structure, improving workflows, maintaining accuracy, and creating scalable administrative systems** as the organization grows. If you’re highly organized, systems-driven, and experienced in managing documentation-heavy operational environments, this role is a strong fit. ### **What You’ll Own** ### **Administrative Systems & Process Management** - Own administrative systems across multiple operational functions - Build and improve structured, repeatable workflows - Identify administrative gaps, bottlenecks, and inefficiencies - Implement processes that improve: - Accuracy - Organization - Visibility - Scalability - Establish and maintain clear documentation standards - Ensure critical administrative tasks and records remain organized and current ### **Client Administration & CRM Management** - Manage client onboarding documentation - Ensure accurate handoffs from sales to operations - Maintain organized client records and communication history within the CRM - Verify that required client documentation is: - Complete - Accurate - Current - Properly stored - Improve client documentation and record-keeping processes ### **Compliance & Regulatory Documentation** - Maintain compliance and regulatory documentation - Track renewal dates and documentation requirements - Proactively follow up on upcoming expirations or missing records - Keep compliance files organized and audit-ready - Maintain structured systems that support regulatory accountability - Reduce compliance risk through accurate documentation and follow-through ### **Accounting & Invoicing Administration** - Manage administrative workflows supporting invoicing and billing - Maintain organized records for: - Invoices - Purchase orders - Payment tracking - Supporting financial documentation - Ensure billing documentation is complete and accurate - Support accounting teams through reliable administrative processes - Maintain clear visibility into documentation and processing status ### **Shipping & Freight Documentation** - Maintain administrative records related to shipping and freight operations - Organize and track: - Bills of lading - Shipment logs - Carrier records - Supporting freight documentation - Ensure shipping records remain accurate and accessible - Maintain consistent documentation standards across logistics workflows ### **Vendor Records & Documentation** - Maintain records for downstream vendors and service partners - Track: - Vendor contracts - Compliance documents - Insurance records - Supporting documentation - Monitor missing or expiring documentation - Keep vendor files organized and audit-ready ### **HR Administrative Support** - Maintain organized employee records and HR documentation - Support administrative workflows for: - Employee onboarding - Offboarding - PTO - Benefits records - Ensure employee documentation remains accurate and accessible - Maintain structured HR administrative systems and records ### **What Makes You a Strong Fit** You: - Think in **systems and processes**, not just individual tasks - Naturally create structure in complex operational environments - Are comfortable owning multiple administrative functions - Have exceptional attention to detail - Notice missing, inaccurate, or inconsistent information quickly - Proactively improve inefficient workflows - Take ownership without requiring constant supervision - Can manage multiple documentation-heavy workflows simultaneously - Are comfortable operating independently in a remote environment ### **Requirements** ### **Must-Have** - Experience in: - Administrative Operations Management - Operations Coordination - Administrative Leadership - Similar operations-focused roles - Strong experience managing operational processes and administrative systems - Excellent attention to detail and documentation accuracy - Strong written English communication skills - Excellent digital organization and document-management skills - Ability to manage multiple operational workflows simultaneously - Strong ownership and independent problem-solving ability - Reliable high-speed internet and professional remote work setup - Availability during U.S. business hours ### **Nice to Have** - Experience in **IT Asset Disposition (ITAD)** - Experience in compliance-heavy or operations-intensive industries - Experience managing documentation across multiple departments - Familiarity with CRM systems and structured record-management environments - Experience supporting: - Finance and accounting - Logistics and freight - Compliance - HR operations - Experience maintaining audit-ready documentation - Background improving or standardizing administrative SOPs and workflows ### **What a Typical Day Looks Like** You may: - Review client onboarding documentation and update CRM records - Track compliance requirements and upcoming renewals - Review invoicing and billing documentation - Organize freight and shipment records - Verify vendor contracts, insurance, and compliance documents - Maintain employee and HR administrative records - Identify missing or inconsistent information - Follow up with stakeholders on outstanding documentation - Improve workflows and documentation standards - Ensure administrative systems remain organized and audit-ready **In short:** you own the administrative backbone of the organization, ensuring its systems remain accurate, organized, compliant, and scalable as the business grows. ### **Key Metrics for Success** - Accuracy and completeness of administrative documentation - Zero critical compliance or documentation errors - Timely processing of invoices and documentation updates - Complete and audit-ready compliance records - Organized vendor and freight documentation - Accurate client and CRM records - Efficient onboarding and administrative workflows - Continuous improvement of operational systems - Leadership confidence in administrative execution ### **Why This Role Stands Out** - Manager-level ownership of critical administrative operations - Direct impact on how the organization scales - Exposure across: - ITAD operations - Compliance - Finance - Logistics - Vendor management - HR administration - Opportunity to build and improve systems rather than simply maintain them - High-trust, fully remote environment - Strong opportunity for long-term growth into: - Senior Operations Manager - Business Operations Manager - Compliance Operations - Director of Operations ### **Interview Process** 1. Initial Phone Screen 2. Video Interview with Pavago Recruiter 3. Practical Assessment – Administrative Systems Scenario 4. Client Interview 5. Offer & Onboarding ### **Apply Now** If you: - Have experience owning administrative or operational systems - Excel in documentation-heavy environments - Enjoy creating structure and improving processes - Can manage multiple workflows with exceptional accuracy - Take ownership and proactively solve operational problems We’d love to hear from you. Apply today and help build the administrative systems that keep a growing ITAD organization organized, compliant, and scalable. ### **Important: Spark Hire Video Interview** As part of our application process, qualified candidates will be invited to complete a **one-way video interview through Spark Hire**. This is your opportunity to introduce yourself and highlight your experience with **administrative operations, process improvement, documentation management, compliance workflows, and cross-functional operational support**. Please complete your Spark Hire interview promptly after receiving the invitation. **Candidates who do not complete the video interview may not move forward in the hiring process.** **#OperationsManager #AdministrativeOperations #ITAD #Operations #Compliance #ProcessImprovement #CRM #DocumentManagement #BusinessOperations #RemoteOperations #RemoteJobs** ## Apply [Apply at Pavago](https://apply.workable.com/pavago/j/8698EBED4A/apply) --- Powered by [Workable](https://www.workable.com)