# Operations Manager | Property Management Lead

> Pavago · Mexico (Remote) · — · Posted 2026-08-12

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Operations Manager – Property Management**

**Full-Time | Remote | EST Hours**  
**Location:** LATAM | Supporting Miami & Orlando, Florida

### **About the Role**

At Pavago, one of our clients is hiring an experienced **Operations Manager** to lead day-to-day operations for a growing U.S.-based residential property management company.

This is a senior, hands-on leadership role — **not a training or entry-level management position**. You’ll lead a six-person team across leasing, operations, maintenance coordination, and business development while ensuring properties, people, and processes perform consistently.

We’re looking for someone with proven property management experience who can **lead teams, manage owner relationships, drive accountability, and make decisions independently.**

### **What You’ll Own**

### **Property Management Operations**

-   Oversee **leasing, vacancies, unit turns, renewals, and rental increases**
-   Manage maintenance coordination and vendor performance
-   Monitor rent collections, delinquencies, and eviction processes
-   Ensure property inspections and operational deadlines are completed on time
-   Maintain strong operational performance across **Miami and Orlando portfolios**

### **Team Leadership & Accountability**

-   Lead and manage a team of **6 employees**
-   Establish KPIs, expectations, and performance standards
-   Hold team members accountable for results and deadlines
-   Conduct coaching and performance reviews
-   Remove operational roadblocks and improve team execution

### **Property Owner & Client Relations**

-   Serve as a key point of contact for property owners
-   Provide proactive portfolio and operational updates
-   Handle escalations professionally and confidently
-   Maintain strong owner relationships and support client retention

### **Performance & Process Improvement**

-   Monitor portfolio and operational KPIs
-   Identify inefficiencies and improve workflows
-   Ensure consistent processes across markets
-   Partner with leadership on growth and operational initiatives

### **What We’re Looking For**

-   **5+ years of property management experience**
-   **2+ years managing teams** within a property management company
-   Hands-on experience with:

-   Leasing & vacancy management
-   Unit turns
-   Maintenance coordination
-   Rent collections
-   Lease renewals
-   Evictions
-   Owner relations

-   Experience working directly with property owners
-   Experience leading remote teams
-   **Fluent English and Spanish**
-   Strong leadership, accountability, and decision-making skills
-   Comfortable managing multiple priorities in a fast-paced environment
-   Availability during **U.S. EST business hours**

### **Strongly Preferred**

-   Residential property management experience
-   Multi-market operations experience
-   **Buildium**
-   **QuickBooks**
-   **Monday.com**

### **What Success Looks Like**

-   Strong team accountability and execution
-   Reduced vacancies and efficient unit turns
-   Timely collections, renewals, inspections, and maintenance
-   High owner satisfaction and retention
-   Reliable performance across Miami and Orlando
-   Clear KPIs and operational visibility
-   Fewer escalations through proactive problem-solving

### **Why Join?**

-   Fully remote leadership opportunity
-   Significant ownership and autonomy
-   Direct impact on a growing property management business
-   Opportunity to lead and develop a high-performing team
-   Ability to improve systems, processes, and portfolio performance
-   Long-term leadership growth potential

### **Interview Process**

1.  Application Review
2.  **Spark Hire Intro Video**
3.  Property Management Operations Assessment
4.  Client Interview
5.  Offer & Onboarding

### **What Happens After You Apply**

Qualified applicants will receive a **Spark Hire invitation** to complete a short Intro Video. This allows the hiring team to learn more about your **property management experience, leadership background, English/Spanish communication, and experience managing teams and property owners**.

Please check your inbox and spam/junk folder for the invitation.

### **Apply Now**

If you have proven experience **leading property management operations, managing teams, working directly with owners, and driving portfolio performance**, we’d love to hear from you.

**#LI-AG1 #PropertyManagement #OperationsManager #PropertyManagementJobs #RealEstateOperations #ResidentialPropertyManagement #Buildium #LATAMJobs #RemoteJobs #BilingualJobs**

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/962F28F15A/apply)

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