# Operations Manager

> Pavago · Colombia (Remote) · — · Posted 2026-08-11

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### Operations Manager

**Position Type:** Full-Time | Remote

**Working Hours:** U.S. Business Hours

### About the Role

At Pavago, we are hiring for one of our clients seeking a highly capable Operations Manager to become the operational right hand to the founder of a rapidly growing U.S.-based lending company.

This role will focus on managing day-to-day operations, coordinating projects and third-party vendors, improving processes, and creating the structure needed to scale the business. The ideal candidate is a proactive operator who enjoys solving problems, building systems from scratch, and taking ownership in a fast-paced startup environment.

This is an operational leadership role, not a customer service or loan officer position.

### Responsibilities

### Operations & Project Management

-   Manage day-to-day operational execution across the business.
-   Own project timelines, priorities, deliverables, and follow-ups.
-   Coordinate cross-functional teams, technology vendors, legal partners, servicing partners, and third-party providers.
-   Work closely with the founder to prioritize initiatives and remove operational roadblocks.

### Process & Systems Improvement

-   Identify operational bottlenecks and implement practical solutions.
-   Build scalable SOPs, workflows, checklists, and documentation.
-   Improve CRM workflows, operational automations, and internal processes.
-   Help create systems that support the company's growth and future hiring.

### Lending Operations & Documentation

-   Review, organize, and maintain lending documentation for accuracy and consistency.
-   Coordinate document mapping across loan systems, CRM, DocuSign, and servicing platforms.
-   Ensure policies, disclosures, privacy documents, and platform communications remain consistent.
-   Support operational readiness as the company expands into additional states.

### Technology & Vendor Coordination

-   Serve as the primary operational point of contact with the outsourced software development team.
-   Report bugs, coordinate testing, and follow up on platform improvements.
-   Coordinate implementation and integration requirements across third-party systems.
-   Ensure vendors and technology partners deliver against agreed timelines and requirements.

### Growth & Team Support

-   Support the founder with operational planning and execution.
-   Assist with recruiting and onboarding future operations team members.
-   Help establish processes and systems that allow new specialists to integrate effectively as the company grows.

### What Makes You a Perfect Fit

-   You naturally take ownership and don't wait to be told what needs to be done.
-   You enjoy turning ambiguity and operational chaos into clear processes.
-   You are comfortable wearing multiple hats in a startup environment.
-   You are highly organized and can manage several priorities without losing track of details.
-   You think like an owner and proactively identify problems before they become larger issues.
-   You are comfortable coordinating people, technology, vendors, and processes simultaneously.

### Required Experience & Skills

-   5+ years of experience in Operations, Project Management, Business Operations, Program Management, or a similar role.
-   Proven experience working in a startup or founder-led business.
-   Strong project management and cross-functional coordination skills.
-   Experience managing multiple projects, priorities, and stakeholders simultaneously.
-   Experience coordinating third-party vendors and external partners.
-   Strong process improvement and documentation skills.
-   Experience working with operational workflows and business systems.
-   Strong attention to detail, organization, and follow-through.
-   Excellent written and verbal English communication skills.
-   Ability to work independently with minimal supervision.
-   Comfortable operating in a fast-changing environment where priorities can shift quickly.

### Interview Process

-   Initial screening with Pavago.
-   Client interview
-   Final selection and onboarding

#LI-AG1

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/A03A57597F/apply)

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