# Receivables Support Representative

> Pavago · Mexico (Remote) · — · Posted 2026-05-14

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Business Hours

### **About the Role**

At Pavago, one of our clients is hiring a **Receivables Support Representative** to support collections, billing resolution, and accounts receivable operations in a fast-paced, execution-driven environment.

This is not a passive support role.

You will be responsible for:

-   Driving collections follow-through
-   Resolving billing issues
-   Managing receivables cases
-   Maintaining CRM accuracy
-   Protecting company cash flow

You’ll work closely with:

-   Customers
-   Operations teams
-   Billing departments
-   Leadership

To ensure invoices are resolved quickly, payments are collected efficiently, and customer accounts remain accurate and organized.

If you are:

-   Persistent
-   Detail-oriented
-   Process-driven
-   Strong with customer communication

This role is a strong fit.

### **What You’ll Own**

### **Collections & Payment Execution (Primary Focus)**

-   Execute daily outbound collections through:

-   Phone calls
-   Emails

-   Follow up consistently until:

-   Payment is received
-   A payment commitment is secured

-   Reduce:

-   Aging balances
-   Delinquency risk

-   Identify opportunities to:

-   Improve collections efficiency
-   Convert customers to auto-pay

-   Maintain disciplined collections follow-up cadence

### **Receivables Case Management**

-   Investigate billing issues and payment discrepancies
-   Identify root causes instead of temporary fixes
-   Open, track, and resolve cases within:

-   Salesforce
-   CRM systems

-   Ensure every case includes:

-   Clear issue summaries
-   Investigation notes
-   Resolution details

-   Confirm customer understanding before closing cases

### **Billing Issue Resolution**

-   Diagnose issues involving:

-   Invoice discrepancies
-   Account setup errors
-   Service or billing mismatches

-   Coordinate with internal teams to resolve issues quickly
-   Prevent recurring billing errors through process improvement

### **Customer Communication & Follow-Up**

-   Communicate professionally and confidently with customers
-   Balance:

-   Collections urgency
-   Positive customer experience

-   Provide updates regarding:

-   Payments
-   Billing investigations
-   Account status

-   Handle objections and escalations professionally

### **Documentation & CRM Accuracy**

-   Maintain clean and organized records within:

-   Salesforce
-   CRM platforms

-   Log:

-   Calls
-   Emails
-   Payment commitments
-   Outcomes

-   Ensure all documentation remains:

-   Accurate
-   Structured
-   Audit-ready

### **Process Improvement & Operational Support**

-   Identify recurring billing or collections issues
-   Recommend workflow and process improvements
-   Contribute insights during operational reviews
-   Help reduce:

-   Escalations
-   Repeated billing errors
-   Delayed collections cycles

### **What Success Looks Like**

-   Aging balances decrease consistently
-   Billing issues are resolved quickly and accurately
-   CRM records stay clean and audit-ready
-   Customers receive professional and timely communication
-   Collections workflows run consistently without missed follow-ups

### **What Makes You a Strong Fit**

-   You follow through until issues are fully resolved
-   You are:

-   Organized
-   Persistent
-   Detail-oriented
-   Execution-focused

-   You balance collections discipline with customer professionalism
-   You can manage high-volume workloads without losing accuracy
-   You proactively identify and solve operational issues

### **Required Experience & Skills**

### **Experience**

-   Experience in:

-   Accounts Receivable
-   Collections
-   Billing support
-   Customer account management

### **Core Skills**

-   Experience handling:

-   High-volume calls and emails
-   Customer payment follow-ups
-   Billing investigations

-   Familiarity with:

-   Salesforce
-   CRM systems

-   Strong:

-   Communication skills
-   Problem-solving ability
-   Attention to detail

-   Comfortable working remotely during U.S. business hours

### **Nice to Have**

-   Structured collections or AR operations experience
-   Experience improving:

-   Cash flow
-   Delinquency rates
-   Auto-pay adoption

-   Exposure to:

-   Operations teams
-   Service coordination workflows
-   Process optimization initiatives

### **What a Typical Day Looks Like**

-   Execute collections calls and payment follow-ups
-   Investigate invoice or billing discrepancies
-   Update Salesforce and customer account records
-   Coordinate with internal teams to resolve issues
-   Follow up on past-due invoices and payment commitments
-   Track account status and collections progress
-   Identify recurring operational or billing problems

**In short:**  
You help protect company revenue by ensuring collections are handled consistently, billing issues are resolved accurately, and customer accounts remain organized and up to date.

### **Key Metrics (KPIs)**

### **Collections & Receivables**

-   Amount of cash collected
-   Reduction in aging balances
-   Auto-pay conversion rate
-   Completion of daily collections activity

### **Case Management & Accuracy**

-   Billing cases resolved within SLA
-   CRM accuracy and documentation quality
-   Reduction of cases open longer than 2 weeks

### **Communication & Execution**

-   Follow-up response speed
-   Reduced escalations
-   Consistent and professional customer communication

### **Why This Role Stands Out**

-   Direct impact on revenue protection and cash flow
-   High ownership across collections and billing operations
-   Structured execution-focused environment
-   Opportunity to improve operational systems and workflows
-   Growth path into:

-   Accounts Receivable Lead
-   Billing Operations
-   Revenue Operations
-   Finance Operations

### **Interview Process**

-   Initial Screening Call
-   Recruiter Interview
-   Client Interview
-   Offer & Onboarding

### **Apply Now**

If you:

-   Are disciplined with collections follow-ups
-   Enjoy solving billing and payment issues
-   Can communicate confidently with customers
-   Thrive in structured, execution-focused environments

This role is a strong opportunity to build a career in collections, billing operations, and revenue support while making a direct impact on business performance.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/A110C7DA0D/apply)

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