# Collections Specialist

> Pavago · Mexico (Remote) · — · Posted 2026-05-15

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Collections Specialist (Accounts Receivable, Outbound Calling & Payment Recovery) – Remote | U.S. Hours**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Business Hours

### **About the Role**

At Pavago, one of our clients is hiring a **Collections Specialist** to manage past-due accounts, drive payment recovery, and protect company cash flow through consistent outbound collections efforts.

This is not a passive support role.

You will be responsible for:

-   High-volume outbound collections calls
-   Payment follow-ups
-   Billing issue resolution
-   CRM documentation
-   Revenue recovery execution

This role is best suited for someone who is:

-   Persistent
-   Confident on calls
-   Organized under pressure
-   Comfortable making 100+ outbound calls daily

If you thrive in fast-paced, target-driven environments and follow through until issues are fully resolved, this role is a strong fit.

### **What You’ll Own**

### **Collections & Payment Recovery (Core Focus)**

-   Make **100+ outbound calls daily** to customers with overdue balances
-   Follow up consistently via:

-   Phone
-   Email

-   Secure:

-   Payments
-   Payment commitments
-   Resolution timelines

-   Navigate gatekeepers and reach decision-makers
-   Handle objections professionally while driving conversations toward resolution

### **Billing Issue Investigation & Resolution**

-   Investigate:

-   Billing discrepancies
-   Invoice disputes
-   Payment delays

-   Identify root causes impacting collections
-   Coordinate internally to resolve issues efficiently
-   Ensure unresolved accounts are actively managed and followed up on

### **CRM Management & Documentation**

-   Maintain accurate records in:

-   Salesforce
-   CRM systems

-   Log:

-   Calls
-   Emails
-   Payment commitments
-   Case updates
-   Follow-up timelines

-   Ensure all accounts remain organized and actively tracked

### **Customer Communication**

-   Communicate professionally and confidently with customers
-   Balance:

-   Firmness in collections
-   Strong customer experience

-   Provide updates on:

-   Payment status
-   Case resolution progress

-   Maintain clear and professional communication at all times

### **Process Improvement & Reporting**

-   Identify recurring issues impacting collections performance
-   Share insights to improve:

-   Recovery rates
-   Internal workflows
-   Billing accuracy

-   Maintain consistent activity reporting and follow-up discipline

### **What Makes You a Strong Fit**

-   You are persistent and disciplined with follow-ups
-   You are comfortable handling difficult conversations professionally
-   You thrive in high-volume outbound environments
-   You take ownership of results and collections performance
-   You stay organized while managing multiple accounts simultaneously

### **Required Experience & Skills**

-   Experience in:

-   Collections
-   Accounts receivable
-   High-volume outbound calling

-   Comfortable making **100+ outbound calls daily**
-   Strong objection-handling and negotiation skills
-   Experience with:

-   Salesforce
-   CRM systems

-   Strong written and verbal English communication
-   High attention to detail and documentation accuracy

### **Nice to Have**

-   Experience in structured collections environments
-   Exposure to:

-   Billing support
-   AR operations
-   Customer account management

-   Experience improving:

-   Collection workflows
-   Recovery processes
-   Payment tracking systems

### **What a Typical Day Looks Like**

-   Make outbound collections calls and send payment follow-ups
-   Investigate overdue accounts and billing issues
-   Update CRM records and payment notes
-   Coordinate internally to resolve disputes
-   Follow up on payment commitments
-   Track collection performance and aging accounts

**In short:**  
You help protect revenue by ensuring overdue balances are actively managed, resolved, and collected efficiently.

### **Key Metrics (KPIs)**

-   100+ outbound calls completed daily
-   Payments collected and accounts resolved
-   Reduction in aging receivables
-   Follow-up consistency and response time
-   CRM accuracy and documentation quality

### **Why This Role Stands Out**

-   Direct impact on company cash flow and revenue protection
-   Clear performance-driven environment
-   Structured workflows and measurable KPIs
-   High ownership and accountability
-   Opportunity to grow into:

-   AR Operations
-   Revenue Operations
-   Senior Collections / Billing roles

### **Interview Process**

-   Initial Screening Call
-   Recruiter Interview
-   Final Interview
-   Offer & Onboarding

### **Apply Now**

If you:

-   Are confident making high-volume outbound calls
-   Know how to handle collections professionally
-   Follow through until payment issues are resolved
-   Thrive in execution-focused environments

This role is a strong fit for driven collections and receivables professionals.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/A5803A28F8/apply)

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