# Operations Specialist

> Pavago · Colombia (Remote) · — · Posted 2026-05-11

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Operations Specialist (Remote – Colombia, US Hours)**

**Full-Time | Remote**

### **About the Role**

Pavago is hiring on behalf of a client seeking an **Operations Specialist** to manage day-to-day workforce operations on a live scheduling platform.

This role is responsible for ensuring **shifts are filled, workers are active, and daily operations run smoothly.** You will oversee the full shift lifecycle — from onboarding professionals to handling real-time attendance issues and last-minute changes.

### **Responsibilities**

-   Manage **shift scheduling and workforce coordination** end-to-end
-   Respond to client shift requests and ensure timely coverage
-   Assign workers and confirm availability and attendance
-   Monitor attendance, clock-ins, and shift activity
-   Handle **no-shows, late arrivals, and last-minute changes**
-   Secure replacements quickly to avoid disruptions
-   Communicate with clients and on-site managers to resolve issues
-   Keep systems, trackers, and documentation up to date
-   Identify recurring issues and suggest process improvements

### **Requirements**

-   2+ years of experience in:

-   Operations
-   Staffing / Workforce Coordination
-   Scheduling or similar roles

-   Strong English communication skills (spoken and written)
-   Ability to work **US hours**
-   Strong organizational and multitasking skills
-   Comfortable using digital tools and platforms
-   Reliable internet connection and computer setup

### **Nice to Have**

-   Experience with staffing platforms or marketplaces
-   Background in shift-based or on-demand workforce environments
-   Experience tracking attendance or operational KPIs
-   Exposure to process improvement initiatives

### **What You’ll Be Doing Daily**

-   Reviewing and assigning shift requests
-   Confirming worker attendance
-   Monitoring live shifts and resolving issues
-   Coordinating replacements when needed
-   Communicating with workers and clients
-   Updating systems and tracking outcomes

### **KPIs**

-   Shift fill rate and time-to-fill
-   Attendance rate and no-show reduction
-   Response time to client requests
-   Resolution time for operational issues
-   Accuracy of system updates

### **Interview Process**

-   Initial Phone Screen
-   Video Interview
-   Scenario-Based Interview
-   Client Interview
-   Offer

#LI-AG1

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/A662A7DCB8/apply)

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