# Client Support & Scheduling Specialist > Pavago · Costa Rica (Remote) · — · Posted 2026-08-13 **Workplace:** remote ## Description ### **Client Support & Scheduling Specialist** **Appointment Setting, Client Support & Lead Coordination | Remote | U.S. Hours** **Position Type:** Full-Time, Remote **Location:** Latin America **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is hiring a highly organized and phone-confident **Client Support & Scheduling Specialist** to manage inbound leads, coordinate appointments, and support day-to-day operations. This is not a passive administrative role. You’ll be one of the **first points of contact for prospective clients**, responsible for turning incoming interest into qualified, scheduled appointments. You’ll own: - Inbound and outbound calls - Lead follow-up - Lead qualification - Appointment setting - Calendar coordination - CRM and pipeline management - Client communication - Administrative support If you’re confident on the phone, highly responsive, and know how to keep leads moving through a scheduling pipeline, this role is a strong fit. ### **What You’ll Own** ### **Phone & Lead Management** - Handle inbound and outbound calls professionally and confidently - Respond quickly to new leads and client inquiries - Conduct consistent follow-up with prospects - Qualify leads according to company criteria - Understand prospect needs and guide conversations appropriately - Move qualified prospects toward booked appointments - Maintain professional communication throughout the client journey - Ensure promising leads never go cold because of missed follow-up ### **Appointment Setting & Calendar Coordination** Own the scheduling process from initial interest through confirmed appointment. You’ll: - Schedule appointments between prospects and internal teams - Coordinate availability across calendars - Avoid double bookings and scheduling conflicts - Send appointment confirmations and reminders - Handle cancellations and rescheduling - Follow up to improve appointment attendance - Keep schedules organized and current - Ensure qualified opportunities move efficiently through the pipeline ### **CRM & Pipeline Management** Maintain accurate and organized lead records inside the CRM. Document: - Calls - Prospect conversations - Qualification notes - Appointment details - Follow-up requirements - Lead status changes You’ll also: - Keep pipeline stages accurate and up to date - Track leads requiring additional follow-up - Maintain strong CRM hygiene - Ensure internal teams have clear context before appointments - Keep documentation structured and reliable ### **Client Communication & Follow-Up** - Communicate professionally through phone and email - Answer routine questions and guide prospects through next steps - Maintain responsive communication with active leads - Re-engage prospects when appropriate - Handle scheduling-related questions and changes - Create a positive first impression of the business ### **Administrative & Operational Support** - Support day-to-day administrative coordination - Manage email follow-ups and operational communication - Maintain organized digital records - Update internal trackers and systems - Coordinate with internal team members regarding appointments and leads - Assist leadership with operational requests as needed - Identify scheduling or workflow issues before they create problems ### **Required Experience & Skills** - **Based in Latin America** - Fluent, professional English with a **clear or neutral accent** - Strong and confident phone communication skills - Experience in one or more of the following: - Appointment setting - Customer service - Scheduling - Client support - Administrative coordination - Experience using CRM systems - Strong organizational and multitasking ability - Excellent follow-up discipline - Strong written communication skills - Comfortable managing multiple leads and appointments simultaneously - Comfortable working during U.S. business hours - Ability to work independently with minimal supervision - Reliable remote work setup and internet connection ### **Nice to Have** Experience within: - HVAC - Roofing - Landscaping - Contractor services - Home services Familiarity with tools such as: - Google Calendar - Calendly - HubSpot Experience supporting U.S.-based businesses or clients is also highly preferred. ### **What Makes You a Strong Fit** You: - Are confident and natural on the phone - Build rapport quickly with prospective clients - Respond to new inquiries with urgency - Follow up consistently without needing reminders - Are highly organized and detail-oriented - Enjoy helping people and guiding conversations - Stay calm when managing multiple priorities - Understand that **speed-to-lead matters** - Keep CRM records accurate and organized - Proactively solve scheduling and operational problems - Take ownership of leads from initial contact through appointment booking ### **What a Typical Day Looks Like** Your day may include: - Responding to new inbound leads - Answering prospective client calls - Calling back leads who submitted inquiries - Qualifying prospects based on company criteria - Scheduling qualified appointments - Sending confirmations and reminders - Following up with unresponsive prospects - Managing cancellations and reschedules - Updating CRM records and pipeline stages - Coordinating calendars with internal teams - Sending email follow-ups - Supporting administrative and operational workflows **In short:** you keep the pipeline moving by ensuring leads are contacted quickly, followed up consistently, and converted into properly scheduled appointments. ### **Key Metrics for Success** - Number of qualified appointments booked - Lead response time - Lead-to-appointment conversion rate - Appointment show rate - Follow-up completion rate - CRM accuracy and documentation quality - Pipeline movement and scheduling efficiency - Client communication quality and responsiveness ### **Why This Role Stands Out** - High-impact, client-facing position - Direct ownership of lead and appointment coordination - Work directly with U.S.-based businesses and teams - Clear and measurable performance expectations - Direct impact on pipeline and revenue - Fully remote environment - Opportunity to gain experience in U.S. home services and service-based businesses - Career growth into: - Senior Appointment Setter - Client Success - Sales Development - Operations Coordination - Account Management ### **Interview Process** 1. Application Review 2. Initial Screening 3. Role-Specific Interview 4. Final Interview 5. Offer & Onboarding ### **Apply Now** If you: - Are **based in Latin America** - Speak fluent, professional English - Are confident communicating on the phone - Have experience with appointment setting, customer service, or scheduling - Follow up consistently and respond to leads quickly - Can keep calendars, CRM records, and pipelines organized - Thrive in fast-moving, client-facing environments We’d love to hear from you. ### **Important: Spark Hire Video Interview** As part of our application process, qualified candidates will be invited to complete a **one-way video interview through Spark Hire**. This is your opportunity to introduce yourself and demonstrate your **spoken English, phone communication style, client service experience, appointment-setting ability, and overall professionalism**. We recommend sharing specific examples of your experience handling **inbound or outbound calls, qualifying leads, booking appointments, managing follow-ups, using CRM systems, and supporting U.S.-based clients or service businesses**. If possible, include measurable results such as the number of calls handled, appointments booked, conversion rates, or show rates. Please complete your Spark Hire interview promptly after receiving the invitation. **Candidates who do not complete the video interview may not move forward in the hiring process.** **#ClientSupport #AppointmentSetter #SchedulingSpecialist #CustomerService #LeadGeneration #ClientServices #CRM #HubSpot #HomeServices #LATAMJobs #RemoteJobs #RemoteWork #CustomerSupport #SalesSupport** ## Apply [Apply at Pavago](https://apply.workable.com/pavago/j/AA95E01EF9/apply) --- Powered by [Workable](https://www.workable.com)