# Receivables Support Representative

> Pavago · Mexico (Remote) · — · Posted 2026-05-04

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Receivables Support Representative (Collections, Billing Resolution, AR Operations) – Remote | U.S. Hours**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Business Hours

### **About the Role**

We’re hiring a **Receivables Support Representative** to **protect revenue, reduce aging balances, and drive payment resolution** across customer accounts.

This is **not a passive support role**.

You will:

-   Own collections execution
-   Investigate billing issues
-   Drive payment follow-ups
-   Maintain CRM accuracy
-   Improve receivables processes

**If you’re someone who follows through until the issue is fully resolved — this role fits.**

### **What You’ll Own**

### **1\. Collections & Payment Execution (Primary Focus)**

-   Execute **daily outbound collections** via phone and email
-   Follow up consistently until:

-   Payment is secured
-   Or a commitment is confirmed

-   Reduce:

-   Aging balances
-   Delinquency risk

-   Identify opportunities to:

-   Convert customers to **auto-pay**

-   Maintain disciplined follow-up cadence

### **2\. Receivables Case Management**

-   Investigate billing issues and discrepancies
-   Identify root causes (not just surface fixes)
-   Open, manage, and resolve cases in Salesforce
-   Ensure every case includes:

-   Clear issue summary
-   Investigation details
-   Final resolution

-   Confirm customer understanding before closing cases

### **3\. Billing Issue Resolution**

-   Diagnose:

-   Invoice errors
-   Account setup issues
-   Service/billing mismatches

-   Coordinate fixes across internal teams
-   Prevent recurrence through root-cause resolution

### **4\. Customer Communication & Follow-Up**

-   Communicate clearly and confidently with customers
-   Balance:

-   Urgency (collections)
-   Empathy (customer experience)

-   Provide proactive updates on:

-   Payment status
-   Billing investigations

-   Handle objections professionally

### **5\. Documentation & CRM Accuracy**

-   Maintain **clean, structured case records in Salesforce**
-   Log:

-   Calls
-   Emails
-   Commitments
-   Outcomes

-   Ensure audit-ready documentation at all times

### **6\. Process Improvement & Insights**

-   Identify recurring billing or collections issues
-   Recommend improvements to workflows and systems
-   Contribute insights during weekly reviews
-   Help reduce:

-   Escalations
-   Repeated errors

### **What Makes You a Strong Fit**

-   You **don’t drop follow-ups** — you close loops
-   You’re:

-   Persistent
-   Detail-oriented
-   Execution-focused

-   You balance **firm collections with good customer experience**
-   You take ownership and solve problems end-to-end
-   You stay organized under high-volume workload

### **Must-Have Requirements**

-   Experience in:

-   Accounts receivable
-   Collections
-   Billing support
-   Customer account management

-   Proven ability to handle:

-   High-volume calls and emails

-   Experience with CRM tools:

-   Salesforce or similar

-   Strong problem-solving and analytical skills
-   Excellent written and verbal English communication
-   High attention to detail and organization

### **Nice to Have**

-   Structured collections environment experience
-   Experience reducing delinquency or improving cash flow
-   Background working with:

-   Operations
-   Service or installation teams

-   Experience driving **auto-pay adoption**
-   Familiarity with:

-   Root-cause analysis
-   Process optimization

### **What a Typical Day Looks Like**

-   Execute outbound collections calls and emails
-   Follow up on past-due invoices
-   Investigate billing discrepancies
-   Open and update CRM cases
-   Coordinate with internal teams to resolve issues
-   Convert customers to auto-pay where possible
-   Track and report progress

**In short:**  
You ensure **cash is collected, issues are fixed, and nothing slips through the cracks.**

### **Key Metrics (KPIs)**

### **Collections Performance**

-   100% completion of daily collections tasks
-   Amount of cash collected
-   Reduction in aging balances
-   Auto-pay conversion rate

### **Case Management & Accuracy**

-   Billing cases opened vs. closed
-   Case resolution time
-   Accuracy of CRM documentation
-   Cases open > 2 weeks minimized

### **Communication & Execution**

-   Response and follow-up speed
-   Reduced escalations
-   Clean and complete documentation

### **Why This Role Stands Out**

-   High ownership over revenue protection
-   Direct impact on company cash flow
-   Clear performance metrics
-   Structured execution environment
-   Opportunity to improve systems and processes

### **Interview Process**

-   Initial Screening Call
-   Recruiter Interview
-   Client Interview
-   Offer & Onboarding

### **Apply Now**

If you:

-   Are disciplined with follow-ups
-   Enjoy solving billing problems
-   Can handle collections with confidence

This role is a strong fit.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/B468046600/apply)

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