# Inbound Sales & Customer Service Representative - (Home Services)

> Pavago · Mexico (Remote) · — · Posted 2026-05-04

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Inbound Sales & Customer Service Representative (Home Services) – Remote | High-Volume Calls | Appointment Booking**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Hours (Evenings + Weekend Rotation Required)

### **About the Role**

We’re hiring an **Inbound Sales & Customer Service Representative** to handle high-volume inbound calls, assist customers with plumbing needs, and convert conversations into **booked service appointments and memberships**.

This is a **sales-driven customer service role** — not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward action.

If you’re comfortable on the phone, enjoy helping people, and want to build real **inbound sales skills**, this role is built for you.

### **What You’ll Own**

### **Inbound Calls & Sales Conversations**

-   Handle high-volume inbound calls with confidence and professionalism
-   Understand customer needs and recommend the right service
-   Guide conversations toward **booked appointments** using proven scripts
-   Build trust quickly and maintain a calm, solution-focused tone

### **Scheduling, Sales & Upselling**

-   Book service appointments accurately and efficiently
-   Introduce and explain **membership plans (Pipeline Club)**
-   Identify upsell opportunities without hurting customer experience
-   Balance service + sales in every interaction

### **CRM & Systems Management**

-   Log calls, bookings, and notes accurately in CRM systems
-   Follow structured scripts, workflows, and SOPs
-   Maintain clean and complete customer records

### **Customer Experience & Retention**

-   Handle objections and concerns with confidence
-   De-escalate frustrated customers professionally
-   Deliver a consistent, high-quality customer experience

### **Team Collaboration**

-   Work closely with dispatch and operations teams
-   Coordinate with offshore team members for smooth service delivery
-   Share feedback to improve scripts, tools, and workflows

### **What Success Looks Like**

-   High call-to-booking conversion rates
-   Consistent appointment scheduling accuracy
-   Strong membership (Pipeline Club) conversions
-   Positive customer feedback and satisfaction
-   Clean, reliable CRM documentation

### **What Makes You a Strong Fit**

-   Confident on the phone — you don’t hesitate to lead conversations
-   Naturally persuasive but still customer-first
-   Comfortable working toward **clear sales targets**
-   Organized and detail-oriented
-   Coachable and open to feedback
-   Thrive in fast-paced, call-heavy environments

### **Requirements (Must-Have)**

### **Experience**

-   Experience in:

-   Inbound sales
-   Call center sales
-   Customer service with conversion targets

### **Core Skills**

-   Proven ability to **convert inbound calls into bookings**
-   Strong objection handling and upselling ability
-   Clear, professional English communication
-   Experience using CRM or call management tools

### **Nice to Have**

-   Experience in home services (plumbing, HVAC, electrical)
-   Familiarity with field service tools like:

-   ServiceTitan

-   Experience in high-volume call environments
-   Membership or subscription sales experience

### **What a Typical Day Looks Like**

-   Handle inbound customer calls during your shift
-   Understand customer problems and recommend solutions
-   Book appointments and present membership options
-   Log all interactions in CRM
-   Follow structured call flows and improve performance daily

**In short:**  
You turn inbound calls into **revenue + satisfied customers**.

### **Performance Metrics (KPIs)**

-   Call-to-booking conversion rate
-   Membership (Pipeline Club) close rate
-   CRM accuracy and completeness
-   Call quality and customer satisfaction
-   Consistency across shifts and call volume

### **Why This Role Stands Out**

-   Clear scripts, systems, and training (you’re not guessing)
-   Strong coaching and performance support
-   Direct impact on revenue (not just support work)
-   Opportunity to grow into:

-   Sales roles
-   Team lead positions
-   Operations roles

### **Interview Process**

-   Initial Screening Call
-   Interview with Pavago Recruiter
-   Client Interview
-   Offer & Onboarding

### **Apply Now**

If you can **handle inbound calls, build trust fast, and confidently guide customers to a decision**, this role gives you a clear path to grow in **sales + customer experience**.

Apply now and turn conversations into results.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/BADA99AE31/apply)

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