# Real Estate Operations Coordinator

> Pavago · South Africa (Remote) · — · Posted 2026-05-14

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Real Estate Operations Coordinator (Property Management, Leasing & Tenant Coordination) – Remote | U.S. Hours**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Client Business Hours (flexibility required for leasing cycles, rent collections, and maintenance coordination)

### **About the Role**

At Pavago, one of our clients is hiring a **Real Estate Operations Coordinator** to support the day-to-day operations of residential and commercial property portfolios.

This is a fast-moving, operations-focused role where you’ll help keep:

-   Tenant communication organized
-   Leasing processes compliant
-   Maintenance workflows running smoothly
-   Property records accurate and up to date

You will act as the operational hub between:

-   Tenants
-   Property owners
-   Vendors
-   Internal property management teams

If you are:

-   Highly organized
-   Detail-oriented
-   Strong with tenant communication and coordination
-   Experienced with property management systems

This role is a strong fit.

### **What You’ll Own**

### **Tenant Communication & Support**

-   Respond to tenant inquiries related to:

-   Rent payments
-   Lease terms
-   Maintenance requests
-   Property policies

-   Track and log all communication within:

-   Yardi
-   AppFolio
-   Buildium
-   Similar property management systems

-   Send reminders for:

-   Rent due dates
-   Lease renewals
-   Compliance notices

### **Leasing & Documentation**

-   Process:

-   Lease agreements
-   Renewals
-   Tenant onboarding documentation

-   Maintain organized and compliant tenant files including:

-   Applications
-   Identification
-   Inspection reports
-   Signed agreements

-   Support property marketing through:

-   Zillow
-   Apartments.com
-   MLS listings

### **Property Management Systems**

-   Maintain accurate records across property management platforms
-   Track:

-   Rent collections
-   Delinquencies
-   Occupancy updates
-   Late fees

-   Generate operational reports including:

-   Rent rolls
-   Occupancy reports
-   Delinquency tracking

### **Maintenance Coordination**

-   Create and assign vendor work orders
-   Track maintenance tickets from creation through completion
-   Follow up with tenants and vendors to ensure timely resolution
-   Verify vendor invoices against completed work orders

### **Owner Reporting & Operational Support**

-   Prepare:

-   Owner statements
-   Cash flow summaries
-   Vacancy and occupancy reports

-   Provide updates on:

-   Rent collection status
-   Maintenance progress
-   Vacancies and leasing activity

-   Ensure reporting is accurate and delivered on time

### **Compliance & Quality Control**

-   Ensure all documentation complies with:

-   Landlord-tenant regulations
-   Fair Housing standards
-   Internal operational procedures

-   Maintain audit-ready records and organized documentation systems

### **What Success Looks Like**

-   Tenant inquiries are handled quickly and professionally
-   Leasing documentation is accurate and compliant
-   Maintenance issues are tracked and resolved efficiently
-   Property records remain clean and organized
-   Owners receive timely, accurate operational reporting

### **What Makes You a Strong Fit**

-   Strong communicator with tenants, vendors, and property owners
-   Highly organized and capable of managing multiple workflows simultaneously
-   Detail-oriented with strong follow-through
-   Comfortable working in fast-paced property management environments
-   Solutions-focused with strong operational judgment

### **Requirements (Must-Have)**

### **Experience**

-   2+ years of experience in:

-   Property management
-   Leasing coordination
-   Real estate operations
-   Property administration

### **Core Skills**

-   Hands-on experience with:

-   Yardi
-   AppFolio
-   Buildium
-   Similar property management platforms

-   Strong Microsoft Office / Google Workspace skills
-   Familiarity with:

-   Lease documentation
-   Tenant communication workflows
-   Rent collection tracking

-   Strong written and verbal English communication
-   Ability to stay organized in high-volume operational environments

### **Nice to Have**

-   Experience managing portfolios of 100+ units
-   Multi-state property management exposure
-   Familiarity with:

-   Owner statements
-   Trust accounting
-   Security deposit workflows

-   Experience in:

-   Residential property management
-   Commercial real estate
-   Mixed-use portfolios

### **What a Typical Day Looks Like**

-   Respond to tenant inquiries and maintenance requests
-   Process leases, renewals, and compliance documentation
-   Update rent payments and occupancy records in property systems
-   Coordinate with vendors and track maintenance tickets
-   Prepare operational and owner reporting
-   Ensure records remain organized and audit-ready

**In short:**  
You keep property operations organized, responsive, compliant, and running smoothly across tenants, vendors, and ownership groups.

### **Key Metrics (KPIs)**

-   Rent collection percentage
-   Vacancy fill time
-   Maintenance resolution turnaround
-   Accuracy of tenant and lease documentation
-   Owner satisfaction with reporting and communication
-   System and operational accuracy

### **Why This Role Stands Out**

-   High operational ownership across property workflows
-   Direct impact on tenant experience and portfolio performance
-   Exposure to leasing, maintenance, reporting, and compliance operations
-   Opportunity to grow into:

-   Property Manager
-   Operations Manager
-   Portfolio Coordinator roles

### **Interview Process**

-   Initial Phone Screen
-   Video Interview with Pavago Recruiter
-   Practical Task (lease processing or owner reporting scenario)
-   Client Interview
-   Offer & Background Verification

### **Apply Now**

If you:

-   Thrive in organized, operations-heavy environments
-   Enjoy coordinating property workflows and tenant communication
-   Can manage multiple moving parts without losing accuracy
-   Want to grow within real estate and property operations

This is a strong opportunity to join a fast-moving property management environment and play a key role in daily portfolio operations.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/C6BDF25E07/apply)

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