# Property Operations Coordinator > Pavago · Colombia (Remote) · — · Posted 2026-06-02 **Workplace:** remote **Department:** Candidate Sourcing ## Description ### Property Operations Coordinator **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### About the Role We are looking for a highly organized and proactive Property Operations Coordinator to support day-to-day property management operations, project coordination, customer communication, and process improvement initiatives. This role is ideal for someone who enjoys creating structure, improving workflows, and keeping operations running smoothly. A major focus will be supporting one of our self-storage facilities using Easy Storage Solutions, while also assisting with administrative coordination, reporting, and property management processes. The ideal candidate is detail-oriented, customer-focused, and comfortable managing multiple priorities while helping build efficient systems that support business growth. ### Responsibilities ### Executive & Administrative Support - Support the Director of Property Management with scheduling, task tracking, reminders, follow-ups, and administrative coordination. - Track deadlines, recurring responsibilities, project milestones, and open action items. - Organize documents, emails, spreadsheets, reports, checklists, and internal communications. - Maintain accurate records across company systems and ensure information is properly documented. - Assist with administrative updates and record management within AppFolio. ### Project Coordination & Process Improvement - Take ownership of assigned projects from planning through completion. - Create and maintain SOPs, templates, workflows, checklists, reporting tools, and process documentation. - Identify bottlenecks, inefficiencies, missing information, and operational gaps. - Present recommendations and solutions that improve business operations and team efficiency. - Monitor project progress and ensure tasks remain on track. ### Customer & Stakeholder Communication - Communicate professionally with tenants, customers, owners, vendors, applicants, and internal team members. - Follow up on outstanding items and help move projects and operational tasks forward. - Provide excellent customer service through phone, email, and written communication. - Coordinate with local teams when onsite support is required. ### Storage Facility Operations - Learn and manage daily operations within Easy Storage Solutions. - Handle customer inquiries through phone calls, emails, and text messages. - Manage reservations, rentals, move-ins, move-outs, payments, account updates, and lease documentation. - Resolve billing inquiries, gate access issues, and customer account concerns. - Monitor delinquent accounts and issue reminders according to company policies. - Maintain customer records, notes, and communication history. - Prepare operational reports covering occupancy, lead activity, delinquency, unresolved issues, and recommended improvements. - Develop and improve SOPs related to customer management, rentals, collections, reporting, and operational workflows. ### What Makes You a Perfect Fit? - Highly organized and capable of managing multiple projects simultaneously. - Naturally proactive and able to identify issues before they become problems. - Comfortable working independently without constant supervision. - Process-oriented and enjoys building systems that improve efficiency. - Strong attention to detail with a commitment to accuracy. - Reliable, dependable, and able to consistently follow through on commitments. - Strong customer service mindset with excellent communication skills. ### Required Experience & Skills (Minimum) - Strong customer service experience in a professional environment. - Experience supporting business operations, administration, project coordination, property management, leasing, or customer service functions. - Strong working knowledge of Google Workspace, including Gmail, Google Drive, Google Docs, and Google Sheets. - Excellent written and verbal English communication skills. - Strong phone communication and customer-facing experience. - Ability to manage multiple tasks, deadlines, and priorities simultaneously. - Strong organizational skills and attention to detail. - Typing speed of at least 60 WPM. - Ability to work independently in a remote environment while remaining highly responsive and collaborative. - Reliable internet connection and professional remote workspace. ### Nice-to-Have Experience & Skills - Experience working in property management, self-storage, leasing, or operations-focused environments. - Experience using AppFolio. - Experience using Easy Storage Solutions. - Experience creating SOPs, process documentation, workflows, and operational systems. - Experience coordinating projects across multiple stakeholders. - Familiarity with reporting, occupancy tracking, collections, or customer account management. ### What Does a Typical Day Look Like? An Property Operations Coordinator's day combines administrative support, project management, customer communication, and operational coordination. You will: - Track tasks, projects, deadlines, and follow-ups for the Director of Property Management. - Organize records, reports, communications, and operational documentation. - Respond to customer inquiries and assist with storage facility operations. - Manage reservations, rentals, move-ins, move-outs, and account updates. - Coordinate with team members, vendors, and customers to resolve issues. - Improve workflows, create SOPs, and build systems that support business growth. - Monitor delinquency, occupancy, and operational performance metrics. - Prepare updates and reports for leadership review. In essence: you are responsible for keeping operations organized, projects moving forward, customers supported, and systems running efficiently. ### Key Metrics for Success (KPIs) - Timely completion of administrative and project-related tasks. - Accuracy and organization of records across company systems. - Customer response times and satisfaction levels. - Completion and implementation of SOPs and process improvements. - Resolution of customer issues and operational bottlenecks. - Accuracy of reporting and documentation. - Effective management of occupancy, rentals, collections, and account updates. ### Interview Process 1. Initial Phone Screen 2. Video Interview with Recruiter 3. Client Interview 4. Offer & Onboarding ## Apply [Apply at Pavago](https://apply.workable.com/pavago/j/CAEBD0A613/apply) --- Powered by [Workable](https://www.workable.com)