# Head of Client Delivery > Pavago · Philippines (Remote) · — · Posted 2026-05-08 **Workplace:** remote **Department:** Candidate Sourcing ## Description ### **Job Title: Head of Client Delivery** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** We are seeking a highly experienced Head of Client Delivery to lead and manage the complete post-sales client lifecycle across onboarding, implementation, adoption, and long-term client success. This is a senior, hands-on leadership role responsible for ensuring clients successfully deploy and adopt advanced AI-driven solutions while achieving measurable business outcomes. You will serve as the primary owner of delivery quality, client satisfaction, operational execution, and long-term account health. The ideal candidate combines strategic thinking with operational excellence and thrives in fast-moving, high-accountability environments. You will work cross-functionally with Sales, Product, Engineering, and Client Success teams while acting as a trusted advisor to client stakeholders throughout the delivery journey. This role is not purely managerial — it requires active involvement in implementations, escalations, process development, and client-facing execution. ### **Responsibilities** ### **Post-Sales Delivery & Implementation** • Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, adoption, and expansion • Ensure clients achieve measurable business outcomes through structured execution and delivery management • Oversee multiple concurrent client implementations while maintaining delivery quality and timelines • Create clear implementation plans, onboarding frameworks, and adoption strategies ### **Client Ownership & Accountability** • Serve as the primary accountability owner for client satisfaction, delivery outcomes, and long-term success • Build trusted relationships with client stakeholders across technical and operational teams • Guide clients through implementation decisions, workflow optimization, and adoption strategies • Manage complex client escalations and drive resolution plans proactively ### **Technical & GTM Enablement** • Collaborate closely with Sales, Product, and Engineering teams on complex implementations and GTM workflows • Translate client business goals into scalable technical and operational execution plans • Ensure integrations, automation systems, and AI-driven workflows support client objectives effectively • Align client delivery with scalable internal processes and technical best practices ### **Process Building & Operational Improvement** • Define, document, and continuously improve delivery playbooks, onboarding systems, and operational workflows • Identify risks early and proactively mitigate implementation or adoption challenges • Develop scalable systems to improve delivery efficiency and consistency as the organization grows • Use client feedback, operational insights, and performance metrics to drive process improvements ### **Leadership & Cross-Functional Collaboration** • Build strong working relationships across Client Success, Sales, Product, and Engineering teams • Support strategic planning around retention, expansion, and customer experience improvements • Contribute operational insights to product roadmap and service optimization discussions • Help shape and scale the broader Client Delivery and Success organization ### **What Makes You a Strong Fit** • Strong blend of strategic leadership and hands-on operational execution • Highly ownership-driven and comfortable operating in fast-moving environments • Excellent client-facing communicator who can engage technical and non-technical stakeholders confidently • Strong problem solver with proactive risk management instincts • Comfortable creating structure and systems in evolving environments • Deeply focused on client outcomes, adoption, and long-term value realization ### **Required Experience & Skills** • Senior-level experience in Client Success, Solutions Engineering, GTM Engineering, Technical Account Management, or Implementation leadership roles • Strong understanding of modern GTM stacks, automation systems, and AI-enabled workflows • Proven experience managing high-stakes client relationships and complex implementations • Excellent communication, stakeholder management, and operational leadership skills • Strong problem-solving, escalation management, and delivery coordination experience • Ability to manage multiple concurrent client projects and operational priorities ### **Preferred Experience & Tools** • Experience working with AI and automation tools such as ChatGPT, Claude, Clay, or related platforms • Background scaling client delivery, onboarding, or post-sales functions in SaaS or AI-driven environments • Experience supporting technical integrations, workflow automations, or complex implementation projects • Familiarity with CRM, workflow automation, and customer operations platforms • Experience in startup, high-growth SaaS, or AI product environments ### **Education** • Bachelor’s degree in Business, Engineering, Computer Science, or related field preferred • Advanced certifications or relevant professional training are a plus ### **What Does a Typical Day Look Like?** A Head of Client Delivery focuses on ensuring clients achieve successful adoption, measurable outcomes, and long-term satisfaction. You will: • Oversee active onboarding and implementation projects across multiple accounts • Meet directly with clients to align on objectives, timelines, adoption, and operational workflows • Collaborate with Product, Engineering, and Sales teams to unblock implementation challenges • Resolve escalations and proactively mitigate delivery risks • Improve onboarding systems, implementation processes, and operational playbooks • Monitor account health, adoption progress, and client satisfaction metrics In essence: you are responsible for ensuring clients successfully deploy, adopt, and realize ongoing value from the company’s solutions while building scalable delivery operations behind the scenes. ### **Key Metrics for Success (KPIs)** • Client onboarding and implementation success rates • Time-to-value and client adoption milestones • Client satisfaction, retention, and long-term account health • Reduction in delivery delays, escalations, and implementation risks • Expansion opportunities and client growth outcomes • Operational scalability and delivery process efficiency ### **Interview Process** • Initial Phone Screen • Video Interview with Pavago Recruiter • Strategic / Delivery Assessment • Client Interview with Leadership Team • Offer & Background Verification #ClientDelivery #ClientSuccess #ImplementationManager #SolutionsEngineering #CustomerSuccess #AIWorkflows #SaaS #RemoteWork #OperationsLeadership #PostSales #Automation #TechnicalConsulting #CustomerExperience #B2BSoftware ## Apply [Apply at Pavago](https://apply.workable.com/pavago/j/DE54626FD9/apply) --- Powered by [Workable](https://www.workable.com)