# Operations Coordinator

> Pavago · South Africa (Remote) · — · Posted 2026-04-28

**Workplace:** remote

## Description

**Job Title:** Operations Coordinator

**Position Type:** Full-Time, Remote

**Working Hours:** U.S. client business hours

**About the Role:**

Our client is seeking an Operations Coordinator to provide day-to-day support across core business functions. This role ensures that operations run smoothly by managing workflows, maintaining records, monitoring KPIs, and serving as a bridge between departments. The Operations Coordinator creates clarity, consistency, and efficiency in the daily running of the organization.

**Responsibilities**:

Process Coordination:

-   Track workflows across departments (finance, HR, customer service, logistics, IT).
-   Ensure operational tasks are completed on schedule and according to SOPs.
-   Escalate bottlenecks or inefficiencies to management.

Data & Reporting:

-   Maintain operational databases and dashboards.
-   Generate weekly/monthly reports on KPIs such as productivity, resource utilization, and cost efficiency.
-   Ensure all reporting is accurate, timely, and actionable.

Documentation:

-   Maintain and update SOPs, process maps, and compliance documentation.
-   Organize digital files in systems such as SharePoint, Google Drive, or Notion.

Vendor & Partner Coordination:

-   Manage vendor communication, track service delivery, and ensure invoices are routed/approved.
-   Monitor vendor SLAs and escalate issues.

Cross-Department Support:

-   Coordinate between teams to align on projects, events, or recurring tasks.
-   Support leadership with ad hoc operational projects and research.

Compliance & Controls:

-   Ensure daily operations adhere to compliance and quality standards.
-   Maintain accurate logs for audits or internal reviews.

**What Makes You a Perfect Fit:**

-   Strong multitasker who thrives on organization and accountability.
-   Analytical mindset with ability to spot trends and inefficiencies.
-   Clear communicator who can work across functions.
-   Comfortable balancing routine tasks with special projects.

**Required Experience & Skills (Minimum):**

-   2+ years in operations, coordination, or business support roles.
-   Proficiency with Microsoft Office/Google Workspace.
-   Familiarity with ERP, CRM, or operational systems (Salesforce, HubSpot, NetSuite, or equivalent).
-   Strong Excel/Google Sheets skills (dashboards, pivot tables, KPI tracking).

**Ideal Experience & Skills:**

-   Background in process improvement (Lean, Six Sigma, Kaizen, etc.).
-   Experience preparing SOPs and operational documentation.
-   Exposure to data visualization tools (Power BI, Tableau, Looker).
-   Industry experience in services, SaaS, logistics, or professional firms.

**What Does a Typical Day Look Like?**

An Operations Coordinator’s day is defined by keeping business functions aligned, efficient, and on track. You will:

-   Monitor workflows across multiple departments to ensure daily tasks and projects are completed on time.
-   Update operational dashboards with the latest data and distribute KPI reports to management.
-   Maintain accurate records and SOPs, ensuring documentation reflects current practices.
-   Communicate with vendors and partners to confirm service delivery, resolve issues, and track SLAs.
-   Coordinate cross-departmental projects, following up on action items and escalating risks.
-   Support leadership with ad hoc analysis, reporting, or operational initiatives.

In essence: you act as the glue of the organization’s operations, ensuring processes are efficient, information is accurate, and leadership has visibility into daily performance.

**Key Metrics for Success (KPIs):**

-   On-time completion of operational workflows.
-   Accuracy of KPI reporting and dashboards.
-   Zero missed vendor/service obligations.
-   SOPs and records consistently updated and audit-ready.
-   Positive feedback from stakeholders on communication and coordination.

**Interview Process:**

1.  Initial Phone Screen
2.  Video Interview with Pavago Recruiter
3.  Practical Task (e.g., create a weekly KPI dashboard or process tracker from sample data)
4.  Client Interview
5.  Offer & Background Verification

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/E05B7FDF57/apply)

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