# Success Manager

> Pavago · Colombia (Remote) · — · Posted 2026-08-26

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Client Success Manager – Cold Email & Deliverability**

**Position Type:** Full-Time, Remote  
**Working Hours:** Flexible, with availability during U.S. business hours

### **About the Role**

At Pavago, one of our clients is hiring a **Client Success Manager** to own client relationships, cold email campaign performance, deliverability, and retention.

This is a hands-on role combining **client success, account management, cold email, lead generation, and campaign optimization**. You’ll manage approximately **20–30 active client accounts** and work closely with founders, developers, and outreach teams.

This is not a support-only role. You’ll be expected to understand campaign performance, troubleshoot problems, optimize cold email campaigns, and proactively prevent client churn.

### **What You’ll Own**

### **Client Success & Account Management**

-   Manage a portfolio of 20–30 active clients
-   Serve as the primary point of contact from onboarding onward
-   Lead client check-ins, performance calls, and campaign updates
-   Monitor account health and proactively identify churn risks
-   Manage client expectations and communicate next steps clearly
-   Build strong relationships with founders and executive stakeholders
-   Own client satisfaction, retention, and issue resolution

### **Cold Email Campaign Management**

-   Monitor and optimize outbound cold email campaigns
-   Diagnose underperforming campaigns and identify root causes
-   Review targeting, prospect lists, messaging, sequencing, and campaign setup
-   Write and optimize cold email copy, subject lines, and CTAs
-   Quality-check campaigns before launch
-   Improve reply rates, positive response rates, and qualified lead generation
-   Step into campaign execution when additional support is needed

### **Email Deliverability**

-   Monitor inbox placement, sender reputation, bounce rates, and campaign health
-   Troubleshoot deliverability and inbox placement issues
-   Understand domain warm-up and outbound email infrastructure
-   Identify problems affecting sender reputation or campaign performance
-   Collaborate with technical teams on infrastructure issues
-   Support scalable deliverability practices across multiple client accounts

### **Retention & Performance**

-   Identify at-risk accounts before issues escalate
-   Build action plans for underperforming campaigns
-   Connect campaign metrics to measurable client outcomes
-   Maintain proactive communication during performance challenges
-   Track client health, campaign results, and retention risks
-   Help reduce churn and strengthen long-term client relationships

### **Processes & Operations**

-   Build and improve client success playbooks and SOPs
-   Maintain organized tracking for client health, SLAs, campaign performance, and outstanding issues
-   Document campaign workflows and operating procedures
-   Identify operational bottlenecks and recommend improvements
-   Use AI and automation tools to improve reporting and execution

### **Cross-Functional Collaboration**

-   Work with developers on technical and email infrastructure issues
-   Coordinate with outreach teams on targeting, messaging, and campaign execution
-   Report client risks, campaign performance, and operational issues to leadership
-   Ensure client delivery remains organized and consistent as the business scales

### **Requirements**

-   Experience in **Client Success, Account Management, Client Delivery, or Campaign Management**
-   Previous experience with a **cold email agency, lead generation company, or outbound sales/growth agency**
-   Hands-on experience with cold email campaigns and outbound lead generation
-   Strong understanding of **email deliverability, inbox placement, sender reputation, and warm-up systems**
-   Ability to write and optimize cold email copy
-   Experience troubleshooting underperforming outbound campaigns
-   Familiarity with outbound campaign tools, CRM systems, and automation workflows
-   Strong written and verbal English communication
-   Strong analytical, organizational, and problem-solving skills
-   Comfortable managing multiple client accounts simultaneously
-   Comfortable working in a fast-paced remote environment

### **Nice to Have**

-   Experience with **Instantly, Smartlead, Clay, Apollo, or HubSpot**
-   Familiarity with **SPF, DKIM, DMARC, DNS, and email infrastructure**
-   Experience managing high-volume outbound campaigns
-   Experience working directly with founders or executive-level clients
-   Experience building client success SOPs or delivery playbooks
-   Familiarity with APIs, webhooks, and automation tools
-   Experience using AI tools such as ChatGPT or Claude for campaign and operational workflows

### **Tools & Platforms**

**Instantly | Smartlead | Clay | Apollo | HubSpot | Cold Email Platforms | CRM Systems | AI Tools | Slack | Google Workspace**

### **What Success Looks Like**

-   Strong client retention and reduced churn
-   Healthy email deliverability and inbox placement
-   Improved cold email reply and positive response rates
-   Consistent campaign performance
-   Fast resolution of client and campaign issues
-   Proactive communication with clients
-   Accurate client health and performance tracking
-   Reliable delivery across 20–30 active accounts

### **Interview Process**

1.  Initial Screening Call
2.  **Spark Hire Video Interview**
3.  Video Interview with Pavago Recruiter
4.  Founder Interview
5.  Final Discussion
6.  Offer & Onboarding

### **Apply Now**

If you have experience in **client success and cold email**, understand **email deliverability and outbound campaign optimization**, and enjoy taking ownership of client outcomes, we’d love to hear from you.

Apply today to help clients generate stronger outbound results while building long-term, successful relationships.

**#ClientSuccessManager #ColdEmail #EmailDeliverability #CustomerSuccess #AccountManagement #LeadGeneration #ClientRetention #OutboundSales #Instantly #Smartlead #RemoteJobs**

**#LI-AG1**

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/FD9C2DB0A7/apply)

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