# Online Exams & Customer Experience Assistant - Polish Speaking (Greece-Based)

> PEOPLECERT · Athens, Greece · Full-time · Posted 2026-09-04

**Workplace:** on_site

**Department:** Online Exams & Customer Experience

## Description

Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking an **Online Exams & Customer Experience Assistant** to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact!

As an **Online Exams & Customer Experience Assistant - Polish Speaking,** your tasks will include the following:

**Customer Service:**

-   Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
-   Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.

**Online Proctoring:**

-   Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
-   Enforce exam rules and protocols to maintain the integrity of the certification process.
-   Handle any technical or procedural issues that may arise during exams.

**Back-Office Exam Operations:**

-   Execute administrative tasks related to exam registrations, scheduling, and result processing.
-   Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
-   Collaborate with cross-functional teams to streamline processes and improve operational efficiency. 

**General Duties:**

-   Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
-   Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.
-   Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times

**What we look for:**

-   Bachelor’s degree any discipline will be an asset
-   Previous experience in similar position/ function will be considered as an asset
-   Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
-   Passionate with Customer Satisfaction
-   Excellent command of the **English & Polish language** (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
-   Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
-   Excellent interpersonal, verbal, and written communication skills.
-   Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment
-   Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

**What we offer:**

-   Monthly Bonus upon Performance 💳
-   Work in an international, dynamic and fun atmosphere
-   Two **free** vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
-   Complimentary coffee and tea in all our premises ☕
-   Huge learning experience in using best practices and global environment
-   Constant personal and professional development 🥇

**Working on Home Office (HO) Secure English Language Tests (SELTs)**

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

-   If working on the SELT service in the UK, background checks will include:
-   A basic or enhanced Disclosure Barring Service (DBS) check
-   Right to Work in the UK check (including nationality, identity and place of residence)
-   HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
-   Financial background check
-   Employment reference check
-   If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.

_  
All applications will be treated with strict confidentiality._

## Apply

[Apply at PEOPLECERT](https://apply.workable.com/peoplecert/j/BEBF5AE074/apply)

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