# Delivery Manager

> peopleworth · Melbourne, Australia (Remote) · Full-time · Posted 2026-06-12

**Workplace:** remote

**Department:** FourthRev

## Description

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

**Role Overview**

We are seeking an experienced Delivery Manager to lead the successful operational delivery of education and learning programmes. This role is responsible for managing cross-functional delivery teams, driving high-quality learner experiences, supporting stakeholder relationships, and ensuring programmes are delivered efficiently and effectively. The successful candidate will play a key role in continuous improvement, operational excellence, and achieving positive learner outcomes.

**Key Responsibilities**

-   Develop and implement effective processes to support high-quality programme delivery
-   Lead and manage programme coordinators, facilitators, mentors, and other delivery team members
-   Act as the escalation point for complex programme and learner-related challenges
-   Collaborate with learner support teams to ensure excellent participant outcomes
-   Coordinate facilitators and mentors to ensure successful programme delivery
-   Support the recruitment, onboarding, engagement, and retention of facilitators
-   Monitor programme performance and analyse operational data to identify improvements
-   Build and maintain strong relationships with key stakeholders and programme partners
-   Work collaboratively across teams to achieve delivery objectives and shared outcomes
-   Identify, prioritise, and manage operational risks throughout programme delivery
-   Contribute to the development of scalable systems, processes, and operational assets
-   Represent programme needs and stakeholder feedback in planning and operational discussions

## Requirements

-   Demonstrated experience managing programme delivery within higher education, professional learning, training, or related environments
-   Experience leading and developing multidisciplinary teams
-   Strong operational management and process improvement capabilities
-   Demonstrated ability to resolve complex challenges and manage escalations effectively
-   Experience working with mentors, facilitators, coaches, or learner support professionals
-   Strong stakeholder management and relationship-building skills
-   Excellent analytical, reporting, and decision-making abilities
-   Ability to identify and manage operational risks proactively
-   Strong communication and collaboration skills across diverse stakeholder groups
-   Demonstrated commitment to delivering exceptional learner, customer, or participant experiences
-   Ability to work effectively in fast-paced and evolving environments
-   Experience balancing quality outcomes with commercial and operational objectives

## Benefits

Collaborative, people-centred performance culture

Opportunities to grow in a fast-paced environment

Exposure to innovative learning and development programmes

Opportunity to contribute to meaningful learner and career outcomes

**Our Recruitment Process**  
The peopleworth Employer Group follows a fair, transparent, and multi stage recruitment process designed to ensure mutual fit.

1.  Application Submission: Complete the online form and answer brief application questions.
2.  Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
3.  Video Interview Stage: You will be invited to record short responses to 3 to 4 role specific questions.
4.  Live Interviews: Shortlisted candidates join first round interviews and, where applicable, further rounds depending on the role.
5.  Final Shortlist and Verification: Reference and background checks are completed.
6.  Offer and Contracting: Successful candidates receive formal offers and contract documents.
7.  Pre boarding and Onboarding: Once accepted, you will complete a pre boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement and timely feedback.

## Apply

[Apply at peopleworth](https://apply.workable.com/peopleworth/j/C3B21C0F18/apply)

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