# Student Success Manager

> peopleworth · Cape Town, South Africa (Remote) · Full-time · Posted 2026-05-07

**Workplace:** remote

## Description

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

### **Role Overview**

We are seeking a Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators.

### **Key Responsibilities**

-   Act as the primary point of contact for learners from onboarding through course completion
-   Conduct 1:1 and group learner support sessions across multiple time zones
-   Guide learners in structuring study plans and managing progress toward completion
-   Identify and address learning or engagement challenges early, offering practical solutions
-   Maintain clear and responsive communication via email, chat, and video calls
-   Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
-   Monitor learner performance and engagement using tracking tools and reports
-   Collect and analyse learner feedback to recommend process improvements
-   Provide alumni support and foster a sense of community among past participants

## Requirements

-   Relevant Bachelor’s degree or equivalent experience
-   Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments
-   Demonstrated ability to build rapport and communicate effectively with diverse learner groups
-   Strong organisational and administrative skills, with attention to detail
-   Experience facilitating online sessions or coaching learners (preferred)
-   Familiarity with digital education platforms and online learning environments
-   Empathetic, proactive, and able to handle sensitive information with professionalism
-   A strong sense of accountability and ownership of learner outcomes

## Benefits

-   Fully remote role with flexible working environment
-   Collaborative, people-centred performance culture
-   Opportunity to contribute to meaningful learner outcomes in a growing digital education sector
-   Professional growth within a purpose-driven Employer Group

### **Our Recruitment Process**

The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.

1.  **Application Submission:** Complete the online form and answer brief application questions.
2.  **Initial Screening:** Applications are reviewed for role alignment; successful candidates move to the longlist.
3.  **Video Interview Stage:** You’ll record short responses to 3–4 role-specific questions.
4.  **Live Interviews:** Shortlisted candidates attend first-round interviews (and, if applicable, further rounds).
5.  **Final Shortlist & Verification:** Reference and background checks are completed.
6.  **Offer & Contracting:** Successful candidates receive formal offers and contract documents.
7.  **Pre-boarding & Onboarding:** Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.

## Apply

[Apply at peopleworth](https://apply.workable.com/peopleworth/j/CC3A8848BB/apply)

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