# Sales & Client Operations Coordinator

> Petra Brands · Philippines (Remote) · — · Posted 2026-07-10

**Workplace:** remote

## Description

### About Petra Spark

Petra Spark is a packaging company that helps consumer brands doing $1M–$50M+ in sales get packaging that looks better AND costs less. We own our factory in China — no middlemen, no sourcing agents. Our clients are fast-growing social commerce and retail brands in the US and Europe.

We're a small, intense, high-standards team split between the West (sales, clients) and China (factory, production). You'll sit in the middle of that.

### The Role in One Sentence

You make sure nothing falls through the cracks between the client saying "yes" and the factory producing exactly what the client expects — every spec, every file, every message, every time.

### Mission

Clients send over large amounts of information across three critical stages — quotation, sampling, and production. Your job is to collect, verify, structure, and relay that information, answer client messages fast, and keep our ERP as the single source of truth.

A missed dimension, wrong Pantone code, or outdated artwork file costs us thousands of dollars and weeks of delay. That's why this role exists.

### What You'll Own

### 1\. Client information collection

-   Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes (foil, emboss, spot UV, etc.), print colors, quantities per order, annual volume, dielines, ship-to address/port, target dates. Chase what's missing until the spec is 100% complete.
-   Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions.
-   Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory.

### 2\. Client communication

-   Answer inbound client messages (email primarily) within agreed SLAs.
-   Send structured follow-ups when information is missing — polite, persistent, precise.
-   Follow our email conventions (subject format, CC rules) on every thread.
-   Draft status updates so clients always know where their project stands.

### 3\. ERP & data hygiene

-   Log every meaningful client interaction in our ERP (comms log).
-   Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types.
-   Flag anything ambiguous or contradictory before it moves downstream — never guess.

### 4\. China team liaison

-   Translate client requirements into clear, complete production-ready briefs for our internal quoting lead and factory team.
-   If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese.
-   Chase internal answers (pricing, lead times, feasibility) so client responses never stall.

### What Success Looks Like (first 6 months)

-   Zero production errors caused by wrong/missing information handed to the factory.
-   Every client email answered within SLA; no thread ever goes stale.
-   Quotes turn around faster because specs arrive complete the first time.
-   ERP is trusted internally as fully accurate — anyone can open an order and see the true state.
-   Shabir is out of the information-collection loop entirely.

### Requirements

-   Packaging industry experience — you've worked in or with packaging manufacturing or trading. Paper packaging strongly preferred (folding cartons, rigid boxes, corrugated, mailers, labels). Other substrates OK. You know what a dieline, GSM, Pantone, and tolerance are without googling.
-   Exceptional attention to detail — this is the #1 hiring criterion. You catch the 2mm discrepancy, the wrong file version, the missing finish callout. Our screening process tests this directly.
-   Strong written English — professional, clear, client-facing quality.
-   Organized and self-managing — remote role, high volume of parallel threads, nothing gets dropped.
-   Timezone: able to work with significant China (GMT+8) overlap plus a few hours of US-client overlap.

### Big Plus

-   Fluent Chinese (Mandarin), spoken and written — you can talk to our factory team directly. Candidates with strong English + strong Chinese + packaging experience go to the front of the line.
-   Experience with ERPs/CRMs and structured process work (SOPs, checklists).
-   Experience serving Western (US/EU) e-commerce or consumer-brand clients.

### What This Role Is NOT

-   Not a cold-calling / lead-gen sales role. You don't hunt; you support live deals and clients.
-   Not a design role. You handle files and specs, not creative work.
-   Not a passive inbox job. You proactively chase, verify, and close loops.

### Compensation & Setup

-   Philippines: $800–$1,500/mo (higher end for Chinese-speaking + packaging experience)
-   Malaysia: $1,200–$2,000/mo
-   Dubai: $2,500–$3,500/mo

-   13th month (PH), paid time off, performance reviews with raise path.
-   Tools provided: ERP access, email, Slack/WhatsApp/Lark.

## Apply

[Apply at Petra Brands](https://apply.workable.com/petra-brands/j/C98B18E302/apply)

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