# Help Desk Technician - Customer-Facing IT Support

> Phi International, Inc. · Clearwater, United States (Remote) · Full-time · Posted 2026-05-13

**Salary:** USD 102,500–124,500

**Workplace:** remote

## Description

Phi International, Inc. is looking for a dedicated Help Desk Technician specializing in customer-facing IT support to join our team. In this role, you will provide technical assistance and support to end-users, troubleshoot and resolve IT issues, and deliver exceptional customer service. The ideal candidate is a problem-solver with strong communication skills and the ability to manage multiple support requests efficiently. This position plays a key role in maintaining smooth IT operations and enhancing user satisfaction across the company.

  

### Responsibilities

-   Respond promptly to IT support requests from end-users via phone, email, or in-person.
-   Troubleshoot and resolve hardware, software, and network issues.
-   Install, configure, and maintain computer systems and peripherals.
-   Document support activities and maintain records in the ticketing system.
-   Escalate complex technical problems to senior IT staff when necessary.
-   Provide guidance and training to end-users on common IT issues and best practices.
-   Assist with IT asset management and inventory tracking.

## Requirements

-   Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
-   1-3 years of experience in help desk or customer-facing IT support roles.
-   Strong knowledge of Windows and macOS operating systems.
-   Experience with common office software, hardware troubleshooting, and network basic knowledge.
-   Excellent verbal and written communication skills.
-   Ability to multitask and prioritize support requests effectively.
-   Familiarity with ticketing systems and remote assistance tools.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Training & Development
-   Wellness Resources

## Apply

[Apply at Phi International, Inc.](https://apply.workable.com/phi-international-inc/j/06C07AB732/apply)

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