# Ticketing & Reservations Officer - Travel & Tours- Abuja

> Phillips Consulting · Abuja, Nigeria · Full-time · Posted 2026-07-27

**Workplace:** on_site

## Description

### About the Role

If you love the fast pace of travel, the precision of a perfectly booked itinerary, and the satisfaction of solving a client's travel crisis before they even panic — this is your seat. You'll be the person corporate executives, government delegations, and individual travellers trust to get them where they need to go, on time and effortlessly.

This isn't a back-office ticketing job. You'll be the front-line expert clients call when a flight gets cancelled two hours before departure, and the reason they come back next time.

### What you'll actually be doing

1.  **Own the booking process, start to finish**

-   Handle reservations, ticketing, rebooking, cancellations, and refunds across domestic and international flights using Amadeus, Sabre, or Travelport
-   Build optimal itineraries — flights, hotels, visas, travel insurance — tailored to each client's budget and preferences
-   Be the calm, capable voice when schedules change or flights get disrupted, sorting out re-routings fast

**2\. Be the expert clients rely on**

-   Serve as the direct point of contact for retail, corporate, and diplomatic clients — by phone, email, and in person
-   Stay sharp on visa rules, passport validity, transit requirements, and health regulations so your clients never get caught out
-   Apply fare rules, taxes, and date-change penalties accurately, protecting both the client and the agency from unnecessary costs

**3\. Keep the numbers clean**

-   Match payments to bookings before ticket issuance — no leakage, no surprises
-   Prepare daily sales summaries and reconciliation reports for Finance,

## Requirements

### What you bring

-   A Bachelor's degree or HND in Travel & Tourism, Business Administration, or related field
-   2–4 years hands-on experience as a Ticketing/Reservations Officer at a travel agency or airline
-   Working fluency in at least one GDS platform (Amadeus, Sabre, or Travelport) — **IATA or GDS certification is a strong plus**
-   Sharp attention to detail — the kind that catches a fare rule error before it becomes an expensive problem
-   Communication skills that stay clear and professional even when a client is stressed and the clock is ticking

### Why this role

-   Work with a genuinely varied client base — corporate, diplomatic, and individual travelers — never the same day twice
-   Sharpen and grow your GDS expertise in a role that treats it as a craft, not just a checklist
-   Be trusted with real ownership: your calls on fares, rebookings, and client service directly shape the client's experience and the agency's reputation
-   T**he preferred candidate MUST RESIDE IN ABUJA.**

## Apply

[Apply at Phillips Consulting](https://apply.workable.com/phillips-consulting/j/4711FCDA70/apply)

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