# Floor Merchandiser (H14/FM/3) > Papenfus Retail Consultants CC · Upington, South Africa · Full-time · Posted 2026-09-08 **Salary:** unknown currency 70,732–70,732 **Workplace:** on_site **Department:** Floor ## Description ### **Job Purpose** To ensure that all store shelves, displays, and promotional areas are fully stocked, neatly arranged, and visually appealing in accordance with Pick n Pay’s merchandising and hygiene standards. The Floor Merchandiser contributes to increased sales and customer satisfaction by maintaining accurate pricing, product availability, and a clean, well-organized store floor. ### **Key Performance Areas (KPAs)** - Merchandising and Display Management - Stock Rotation and Replenishment - Pricing and Promotional Accuracy - Customer Service and Assistance - Store Appearance, Cleanliness, and Safety - Teamwork, Communication, and Compliance ### **Key Responsibilities** ### **Merchandising and Display Management** - Merchandise products according to store planograms and promotional layouts. - Ensure shelves, bins, and displays are neatly arranged and fully stocked at all times. - Maintain high standards of visual presentation across all departments. - Assist in setting up promotional and seasonal displays in coordination with management. - Ensure correct facings and uniform alignment of products on shelves. - Follow Pick n Pay’s merchandising standards for height, spacing, and signage. ### **Stock Rotation and Replenishment** - Monitor product expiry dates and apply the FIFO (First-In-First-Out) principle. - Remove expired, damaged, or unsellable products immediately. - Refill shelves and promotional bins throughout the day to maintain availability. - Report low stock levels or shortages to the Supervisor or Receiving team. - Assist in unpacking and transferring stock from storerooms to the sales floor. - Support accurate stock counts and participate in departmental stock-takes. ### **Pricing and Promotional Accuracy** - Ensure all products are correctly priced and shelf labels are up to date. - Replace outdated or missing price tickets promptly. - Verify promotional prices and signage before trading begins. - Assist with implementing markdowns, clearance items, and new pricing updates. - Report pricing or barcode discrepancies to the Floor Supervisor. ### **Customer Service and Assistance** - Provide friendly, professional assistance to customers on the sales floor. - Guide customers to locate products or suggest alternatives when items are out of stock. - Maintain a helpful and approachable attitude at all times. - Escalate unresolved customer queries to the relevant Supervisor or Manager. - Promote new or seasonal products when interacting with customers. ### **Store Appearance, Cleanliness, and Safety** - Maintain cleanliness in aisles, shelves, and promotional areas. - Remove empty cartons, pallets, or waste immediately after restocking. - Ensure trolleys, ladders, and equipment are used safely and stored correctly. - Report spillages, hazards, or maintenance issues to the Supervisor. - Follow all housekeeping, hygiene, and store presentation guidelines. - Ensure aisles remain clear and accessible to customers and staff. ### **Teamwork, Communication, and Compliance** - Work collaboratively with colleagues, supervisors, and other departments. - Attend daily team briefings and follow instructions from the Floor Manager. - Report stock issues, customer complaints, or operational challenges promptly. - Adhere to all company policies, procedures, and safety regulations. - Support training and cross-departmental tasks when required. - Uphold Pick n Pay’s values and brand image at all times. ### **Performance Indicators** - Shelf availability and stock presentation standards - Accuracy of pricing and promotional displays - Compliance with merchandising planograms - Reduction in stock losses and expired products - Customer satisfaction and positive feedback - Cleanliness, orderliness, and safety of store areas - Adherence to Pick n Pay operational and compliance standards ### **Health, Safety & Compliance** - Comply with the **Occupational Health and Safety Act, 85 of 1993** - Follow all health, safety, and hygiene protocols on the store floor - Report hazards, injuries, or unsafe conditions immediately - Use equipment and ladders safely and responsibly - Participate in safety briefings and training sessions - Ensure compliance with PPE requirements when necessary - Promote a safe, clean, and hazard-free work environment ## Requirements ### **Minimum Requirements** - **Education:** Grade 12 / Matric (NQF Level 4) or equivalent level of literacy and numeracy required to perform the role - **Experience:** Previous experience in a retail or merchandising environment required to perform the core functions of the role - **Physical Requirements:** Ability to safely lift, move, and handle stock in line with operational requirements - **Work Conditions:** Ability to perform physical tasks, including prolonged standing and manual handling of stock - **Availability:** Willingness and availability to work shifts, including weekends and public holidays, in line with retail trading requirements - Basic understanding of stock control, product rotation, and merchandising practices - Understanding of Pick n Pay merchandising standards ### **Skills and Competencies** - Ability to communicate effectively in a work environment - Attention to detail in maintaining visual merchandising and presentation standards - Ability to work accurately and efficiently in a fast-paced retail environment - Basic numeracy skills relevant to stock handling and product identification - Ability to work collaboratively across departments - Time management and ability to prioritise and manage multiple tasks - Basic understanding of merchandising principles (training provided where required) - Customer-focused approach in supporting store operations - Ability to follow instructions and adhere to operational processes ### **Behavioural Attributes (Work-Related)** - Shows a positive and professional attitude in the workplace - Reliable and on time for work - Maintains a neat and appropriate personal appearance - Works well with team members and supports other departments - Honest and responsible when handling stock and company resources - Takes care in maintaining operational and merchandising standards - Works in line with company values (Integrity, Accountability, Care) ### **Employment Equity Statement** _We are committed to fair employment practices and the principles of Employment Equity. Preference may be given to suitably qualified candidates in line with the company’s Employment Equity Plan._ ## Apply [Apply at Papenfus Retail Consultants CC](https://apply.workable.com/pick-n-pay-5/j/8C24E3305B/apply) --- Powered by [Workable](https://www.workable.com)