# IT Support Desk Technician

> Pierce Technology Corp · Fargo, United States · Full-time · Posted 2026-05-11

**Workplace:** on_site

**Department:** MedBridge

## Description

**Technical Expertise:** Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.

**Software Proficiency:** Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.

**Specialized Troubleshooting:** Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.

**Security & Integrity:** Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.

**Experience:** Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.

**Communication & Service:** Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.

**Regulatory Compliance:** Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.

**Professional Mindset:** A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.

## Requirements

**Technical Expertise:** Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.

**Software Proficiency:** Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.

**Specialized Troubleshooting:** Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.

**Security & Integrity:** Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.

**Experience:** Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.

**Communication & Service:** Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.

**Regulatory Compliance:** Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.

**Professional Mindset:** A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.

## Apply

[Apply at Pierce Technology Corp](https://apply.workable.com/pierce/j/C1C5573B34/apply)

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