# Customer Experience Designer

> Piraeus Bank · Athens, Greece (Hybrid) · Full-time · Posted 2026-06-25

**Workplace:** hybrid

**Department:** CUSTOM EXP CENTER OF EXCELL

## Description

**About us**

In Piraeus our purpose is to be a pillar of stability for the Greek economy, to fuel growth and to promote innovation. We aim for our footprint in society to be positive and lasting, for the benefit of our customers, our people, our shareholders and society at large, fully reflecting our values. In this way we express in practice our will to: create value in all we do, challenge the frontiers, enthuse our customers and build relationships of trust.

Piraeus offers a full range of financial products and services to 4.5mn customers, representing the leading Bank in Greece in terms of customer loans and deposits.

In 2025, Piraeus was recognized by the Banker as the “Best Bank in Greece” at the prestigious Bank of the Year Awards, and at the Euromoney Awards for Excellence as Europe’s Best Bank for Corporate Social Responsibility, Greece’s Best Bank for ESG, and Greece’s Best Digital Bank, reflecting our ongoing commitment to responsible banking, sustainability, and digital transformation.

**About the job**

We are seeking a CX Journey & Service Design Professional, that will be responsible for leading the design, transformation and continuous improvement of end-to-end customer journeys across the organisation. As the lead for the "Act" pillar of the Customer Experience operating model, the role translates customer insights into tangible improvements that deliver meaningful outcomes for customers and the business.

Working closely with business, operations and technology teams, the role drives customer-centric transformation by designing future-state experiences, embedding service design practices and ensuring successful implementation of priority CX initiatives.

## Requirements

**Responsibilities**

**Customer Journey & Service Design**

-   Lead the design and optimization of end-to-end customer journeys across products, services, and segments.
-   Identify pain points and opportunities using customer insights and data.
-   Develop journey maps and service blueprints to create seamless customer experiences.
-   Align customer journeys with internal processes and the target operating model.

**CX Transformation & Delivery**

-   Translate insights into initiatives that improve customer and business outcomes.
-   Lead priority CX improvements from design through implementation.
-   Coordinate cross-functional teams to ensure successful delivery and adoption.

**Stakeholder Engagement & Governance**

-   Partner with business, operations, and technology teams to embed customer-centric thinking.
-   Facilitate workshops and co-creation sessions with key stakeholders.
-   Promote customer journey management and service design best practices across the organization.
-   Support CX frameworks, governance, and capability building.

**Performance & Continuous Improvement**

-   Define and monitor journey-level KPIs and experience metrics.
-   Measure the impact of initiatives and identify opportunities for ongoing improvement.
-   Use customer feedback and performance data to drive better experiences and business results.

**Qualifications**

-   Bachelor’s degree in Business Administration, Marketing, Economics, or a related field; Master’s degree will be considered an asset.
-   At least 5 years of experience in Customer Experience, Service Design, Customer Journey Management, UX Design, Process Improvement or a related field.
-   Proven expertise in customer journey mapping, service design, and human-centered design and design thinking methodologies.
-   Familiar with CX management platforms (e.g., Medallia, Qualtrics), as well as CRM systems and survey automation tools.
-   Strong communication and stakeholder management skills.
-   Ability to translate customer insights into actionable business and operational improvements.
-   Curious, analytical, and proactive, with the ability to balance strategic vision with hands-on execution.

## Benefits

**What's In It For You**

In our bank it is a top priority to provide a modern work environment, **where all our employees can perform and grow.** As an employee of Piraeus Bank, you will be part of an organization that:

·    Holds a leading position in the Greek economy and maintains a robust presence in the community

·    Instills a workplace culture that embraces open communication, respect, inclusion and equal opportunities

·    Offers a competitive remuneration package, private health insurance program and other benefits for both employees and their families

·    Provides a challenging working environment that values accountability and celebrates high performance by implementing appropriate incentives

·    Empowers personal & career development and continuous learning while encouraging creative thinking and innovation

·    Provides an all-bank wellbeing program, fostering initiatives that enhance physical, mental & emotional health

·    Provides digital technologies and tools that fully support new ways of working and flexible working options, while communicate regularly and effectively

All applications will be treated with confidentiality.

Application deadline: 2/7/2026

## Apply

[Apply at Piraeus Bank](https://apply.workable.com/piraeus-bank/j/EDECA8E515/apply)

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