# Service Design and Transition Manager

> PMC Commerce · Lincoln, United Kingdom (Hybrid) · Contract · Posted 2026-08-07

**Workplace:** hybrid

**Department:** UK

## Description

**Service Design & Transition Specialist – Contract (6–12 Months)**

**Location:** UK (Remote with regular on-site travel)  
**Contract:** Initial 6–12 Months  
**Start:** Immediate

We're looking for an experienced **Service Design & Transition Specialist** to support a key client on an exciting contract assignment.

This role offers the opportunity to lead the transition of a critical project into Business-as-Usual (BAU) support while designing a repeatable Service Design & Transition framework that will support future programmes across the organisation.

**What You'll Be Doing**

-   Lead the successful transition of a live project into BAU support.
-   Review current IT service management practices and identify improvement opportunities.
-   Develop a reusable Service Design & Transition methodology, including templates, governance and best practices.
-   Ensure operational readiness through effective planning, documentation and stakeholder engagement.
-   Build strong relationships with business and IT stakeholders and provide regular progress updates.

**Working Arrangements**

This is a **UK-based contract opportunity**. The role is primarily remote, with regular on-site attendance (typically 1–2 days per week) required to work closely with key stakeholders during critical phases of the engagement.

If you're an experienced Service Design & Transition professional who enjoys combining hands-on delivery with strategic process improvement, we'd love to hear from you. Apply today with your latest CV and availability.

## Requirements

**What We're Looking For**

-   Proven experience in Service Design and/or Service Transition within complex IT environments.
-   Strong track record of transitioning projects into BAU support.
-   Experience reviewing and improving IT service management processes.
-   Knowledge of ITIL Service Management (ITIL Foundation minimum).
-   Excellent stakeholder management, communication and facilitation skills.
-   Experience creating practical frameworks, documentation and governance processes.
-   Available to start immediately and commit to an initial 6–12 month contract.

## Apply

[Apply at PMC Commerce](https://apply.workable.com/pmc-commerce/j/0EFC5CFA50/apply)

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