# Account Manager

> Powerflex Supply · Calgary, Canada (Hybrid) · Full-time · Posted 2026-05-07

**Workplace:** hybrid

## Description

This role is responsible for managing customer relationships after the initial sale while identifying opportunities to upsell and cross-sell additional products and services. The ideal candidate is highly organized, customer-focused, and comfortable coordinating logistics, payments, scheduling, and follow-up communication.

This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process.

### Key Responsibilities

### Account Management & Customer Success

-   Build and maintain strong relationships with existing customers
-   Conduct regular customer follow-ups to improve retention and satisfaction
-   Identify upsell and cross-sell opportunities for additional equipment, accessories, and services
-   Support customers with product questions, order updates, and general account needs
-   Assist customers with repeat purchases and seasonal restocking

### Sales Operations & Coordination

-   Coordinate customer pickups, deliveries, and equipment drop-offs
-   Schedule logistics and communicate timelines with customers and internal teams
-   Collect payments, invoices, and supporting sales documentation
-   Maintain accurate customer records and sales activity within CRM systems
-   Assist with quoting, order entry, and sales administration
-   Help ensure smooth communication between sales, operations, and customers

### Customer Communication

-   Answer inbound customer calls, texts, and emails
-   Resolve customer concerns quickly and professionally
-   Provide a high level of service and responsiveness throughout the sales process

## Requirements

-   Previous experience in account management, inside sales, customer service, or sales operations
-   Strong organizational and communication skills
-   Comfortable working directly with ranchers, agricultural producers, and rural customers
-   Ability to multitask and manage multiple customer accounts at once
-   Experience with CRM systems, invoicing, or sales software is an asset
-   Self-motivated with strong follow-through and attention to detail
-   Agricultural, ranching, or equipment industry experience is strongly preferred

## Benefits

-   Competitive base salary
-   Performance incentives and bonus opportunities
-   Growth opportunities within a growing agricultural equipment company
-   Opportunity to work directly with innovative products and progressive ranching operations

## Apply

[Apply at Powerflex Supply](https://apply.workable.com/powerflex-supply/j/A48F7FFD9A/apply)

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