# Customer Success Manager - Central London Office

> Powtoon - A Visual Native company · London, United Kingdom (Hybrid) · Full-time · Posted 2026-01-27

**Workplace:** hybrid

**Department:** Sales

## Description

### About Powtoon

Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge.

As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers.

This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.

As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:

-   Customer outcomes
-   Revenue retention
-   Expansion growth

### Key Responsibilities

-   Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
-   Deeply understand each customer’s business goals, use cases, and success criteria
-   Drive onboarding, adoption, and ongoing value realisation across accounts
-   Lead structured business reviews focused on outcomes & ROI
-   Partner with Account Executives to progress expansion opportunities from discovery to close

## Requirements

-   3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
-   Proven experience owning Retention & Expansion targets
-   Comfortable managing senior enterprise stakeholders
-   Strong numerical and analytical capability:
-   Able to analyse usage data and translate it into commercial action
-   Excellent discovery skills - able to uncover growth opportunities
-   Comfortable working in close partnership with Sales on expansion deals
-   Native-level written and spoken English
-   Strong presentation and storytelling skills

**Preferable to have:**

-   Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications
-   Experience in AI-enabled or transformation-focused products
-   Familiarity with CRM tools (HubSpot, Salesforce)

## Benefits

-   Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup.
-   Our flagship product is fun and creative, genuinely well-loved, and used by millions
-   Volunteering programs
-   Fully stocked office
-   Weekly food allowance via Deliveroo
-   Cyclescheme

## Apply

[Apply at Powtoon - A Visual Native company](https://apply.workable.com/powtoon/j/8AD58AA376/apply)

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