# Customer Success Manager

> Prezent AI · India (Remote) · Full-time · Posted 2026-08-12

**Workplace:** remote

## Description

The Customer Success team is responsible for driving adoption and long-term value realization for our customers by helping maximize desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Prezent customer.  

To excel in this role, we are seeking candidates with 4 to 6 years of relevant work experience as a Customer Success Manager. As a valuable member of our team, you will need to demonstrate strong communication and relationship-building skills. Your ability to understand customer needs and translate them into effective strategies will be essential in driving customer satisfaction and success.

### Key Responsibilities:

**Account Management and Growth**

-   Proactively manage and expand these relationships to drive increased adoption and utilization of Prezent's solutions.
-   Oversee a growing portfolio of client accounts, each with unique team structures and varying stages in their lifecycle.
-   Cultivate strong relationships with key stakeholders within each account to gain a deep understanding of their business goals and objectives.

**Customer Retention and Expansion**

-   Partner closely with the Sales team to achieve high customer retention rates and identify opportunities for expansion and upselling.
-   Implement proactive account monitoring and risk assessment strategies to identify and mitigate potential churn factors.
-   Conduct regular check-in calls to address tactical needs and perform strategic business reviews to ensure alignment between customer objectives and outcomes.
-   Develop and execute customer adoption programs to maximize the value customers derive from Prezent's software.

**Product Adoption and Advocacy**

-   Spearhead the introduction and implementation of new products and features within each account.
-   Collaborate with Marketing to showcase customer success stories and promote Prezent's value proposition.
-   Act as a liaison between customers and internal teams, channeling customer feedback to improve Prezent's offerings.
-   Work closely with the Product team to track and address product improvement requests, troubleshoot issues, and manage bug reports.

**Relationship Building**

-   Ability to cultivate and maintain strong interpersonal connections with clients across all organizational levels.
-   Skilled at building rapport, trust, and credibility with clients through active listening, empathy, and clear communication.
-   Proficient in identifying and understanding client needs, motivations, and concerns.
-   Adept at managing client expectations and delivering on commitments.

**Customer Focus**

-   Committed to providing exceptional customer service and support.
-   Proactive in anticipating and addressing client needs.
-   Dedicated to ensuring client satisfaction and success.
-   Skilled at gathering and analyzing client feedback to improve products and services.

**Strategic Thinking**

-   Ability to develop and implement long-term account growth plans.
-   Proficient in identifying and capitalizing on business opportunities.
-   Skilled at analyzing market trends and competitor activity.
-   Adept at forecasting and mitigating risks.

## Requirements

-   Experience in Customer Success, Consulting, Sales, Professional Services or Account Management.
-   Experience working directly with large commercial/enterprise customers and directors to SVPs; SaaS experience is a must.
-   Working knowledge of common SaaS solutions such as Salesforce, O365, Zoom, and G Suite is a plus.
-   Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus.
-   Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders
-   Has handled difficult customers or situations and can demonstrate resolutions.
-   Proficiency in Salesforce and ServiceCloud preferred.
-   You enjoy planning, adjusting, executing, winning, and celebrating as a team.

## Benefits

-   **ESOPs:** You’ll be eligible for Employee Stock options. 
-   **Incentives:** Competitive commission based on Gross Retention, User activation and Customer Health. 
-   **Comprehensive Benefits:** Flexible, top-tier benefits package in line with India market standards. 
-   **Remote Work Culture:** Fully remote with best-in-class collaboration tools (Salesforce, Gong, Apollo, etc.). 
-   **Professional Growth:** Thrive in a fast-paced environment that encourages innovation, continuous learning, and career progression.

## Apply

[Apply at Prezent AI](https://apply.workable.com/prezent-ai/j/9DC5CDBC68/apply)

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