# Customer Retention Specialist level 2 (Pioneer Account/Company) > Prime System Solutions · Quezon City, Philippines · Full-time · Posted 2026-06-29 **Salary:** unknown currency 25,000–35,000 **Workplace:** on_site ## Description Are you energized by fast-paced environments, enjoy solving problems, and want to make a meaningful impact in the renewable energy industry? We are looking for proactive, customer-focused individuals to join our **Customer Retention Team**. The ideal candidate has a positive, solutions-oriented mindset, is passionate about delivering exceptional customer experiences, and is committed to building long-term customer relationships. You should enjoy resolving complex customer concerns, identifying effective solutions, and ensuring customers feel heard, valued, and supported. This is an excellent opportunity for someone who thrives in a dynamic environment, takes ownership of their work, embraces continuous learning, and is eager to grow within a collaborative team dedicated to customer retention and success. **In this role, you will:** - **Deliver Exceptional Customer Support:** Provide empathetic, solution-driven interactions that build trust, strengthen customer relationships, and enhance the overall customer experience. - **Engage and Educate Customers:** Communicate effectively with customers to ensure they understand our products and services while building confidence and long-term relationships. - **Resolve Customer Concerns:** Handle both direct and escalated customer issues by identifying root causes and delivering effective solutions independently or in collaboration with the Customer Experience team. - **Support Customer Retention:** Proactively review customer accounts, address concerns, and recommend appropriate solutions that improve customer satisfaction and reduce churn. - **Maintain Accurate Documentation:** Record all customer interactions, resolutions, and account updates accurately in CRM systems to ensure complete visibility and continuity. - **Collaborate and Improve Processes:** Work closely with your team and Team Lead by sharing feedback, best practices, and ideas that enhance customer retention strategies and operational efficiency. - **Adapt and Grow:** Thrive in a fast-paced environment by embracing change, taking initiative, and continuously developing your skills to deliver outstanding customer experiences. ## Requirements - 3–5 years of experience in **Customer Service, Customer Retention, Sales, Account Management, or other customer-facing roles**. - Excellent verbal and written communication skills, with the ability to educate customers and explain solutions clearly. - Strong problem-solving and critical-thinking skills with keen attention to detail. - Proven experience handling customer concerns, improving customer satisfaction, and supporting customer retention. - Experience working in a fast-paced environment where adaptability and sound decision-making are essential. - Experience using CRM platforms such as Salesforce, Zendesk, or similar customer management systems is preferred. - Experience in the renewable energy, utilities, or BPO industry is an advantage but not required. ### Required Skills - **Customer Engagement & Retention:** Ability to build rapport, understand customer needs, and deliver solutions that strengthen customer relationships and reduce churn. - **Problem Solving & Critical Thinking:** Analyze customer concerns, identify root causes, and provide effective, solution-oriented resolutions. - **Communication & Active Listening:** Excellent verbal and written communication skills with the ability to listen actively and respond with empathy and professionalism. - **Negotiation & Objection Handling:** Confident in managing difficult conversations and resolving objections while maintaining a positive customer experience. - **CRM & Systems Proficiency:** Comfortable using CRM platforms, ticketing systems, and internal tools to manage customer interactions and maintain accurate records. - **Documentation & Attention to Detail:** Accurately document customer interactions, account updates, and resolutions while following established processes. - **Collaboration & Teamwork:** Works effectively with cross-functional teams and contributes ideas that improve customer experience and operational efficiency. - **Adaptability & Initiative:** Thrives in a dynamic environment, embraces change, and proactively seeks opportunities for continuous improvement. - **Resilience & Accountability:** Maintains a positive attitude during challenging interactions, takes ownership of customer outcomes, and consistently delivers high-quality service. ### Competencies - **Functional Knowledge:** Demonstrates a strong understanding of customer retention principles, customer service best practices, and CRM processes. Applies knowledge confidently to deliver effective solutions while continuously developing expertise and contributing to team success. - **Communication:** Communicates clearly and professionally with customers and colleagues, actively listens, and builds positive relationships through effective verbal and written communication. - **Delivering Results:** Takes ownership of responsibilities, prioritizes tasks effectively, and consistently delivers high-quality results in a timely manner. - **Problem Solving:** Uses critical thinking and a structured approach to identify issues, determine root causes, and implement practical solutions. - **Customer Focus:** Maintains a customer-first mindset by understanding customer needs, demonstrating empathy, and delivering solutions that improve customer satisfaction and retention. - **Business Acumen:** Understands the company's products, services, and business objectives, recognizing how their role contributes to customer success and organizational growth. ## Benefits - Competitive salary package - Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG) - HMO coverage - Night Differential Pay (for applicable shifts) - Paid Time Off (Vacation Leave and Sick Leave) - Ongoing training and professional development - Career growth and advancement opportunities - Supportive and collaborative work environment ## Apply [Apply at Prime System Solutions](https://apply.workable.com/prime-system/j/177C02A436/apply) --- Powered by [Workable](https://www.workable.com)